Description
Robert Half, partnering with one of our Fortune 500 Government clients, is looking for someone to support local and field users as a Help Desk Analyst. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is onsite in the Washington, DC area and is a long-term project.
Active Public Trust clearance is required for this role.
Your responsibilities in this role:
- Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
- Diagnose recurring technical issues and implement solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
Requirements
- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
- Firm grasp of basic networking concepts
- IT support ticketing system experience highly valued
- User administration and bug fixing in a client-server environment
- Experience triaging and supporting desktop support issues
- Critical thinking, problem solving, ability to work independently
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.