Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Collierville, Tennessee area and is a permanent opportunity.Major responsibilities- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems- Independently investigate and implement solutions to technical issues - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups