I am looking for a sharp, eager, professional Desktop Support Specialist to serve as first level support to identify and resolve various types of hardware and software problems, as well as creating and maintaining technical documentation for the user community. This role will also be a key part in training and supporting staff on the use of our Audio/Video technologies. If you are a highly resourceful team-player, with the ability to also be effective independently, that brings at least 2 years of related experience, lets chat today! Your responsibilities in this role- Resolve computer problems, and give guidance on appropriate action/solutions- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems- hardware repairs with the appropriate vendors- Administer computer desktop support in accordance with established policies and procedures- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals- Be in contact regularly and effectively with ticket submitters