We have an excellent opportunity for a motivated Customer Success Specialist! Are you a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment? Then we have the position for you. This role involves managing customer relationships, working in a high-volume environment, and helping maximize the customer experience to help drive loyalty and increase revenue.Major responsibilities- Deliver outstanding customer service in a fast-paced environment via phone and/or email correspondence- Design, track, and analyze customer success metrics- Drive customer acquisition, retention, and loyalty- Develop solutions for complex problems and issues- Guide customer-facing staff in ways to improve customer service and loyalty- Implement and design strategies to improve the customer experience