If you are passionate about delivering outstanding customer service and enjoy working in a team-oriented setting, look no further! This role offers an exciting opportunity to work in a dynamic environment where you can make a significant impact on customer satisfaction and business growth. As a Customer Support Specialist, you will be responsible for delivering exceptional customer service to potential and existing customers and ensuring their needs are met promptly and effectively. Responsibilities:- Assist in qualifying leads and conducting initial discovery to support the sales process.- Build and cultivate relationships with customers, partners, and potential clients.- Conduct consultations with customers to gather technical information and aid in resolving warranty issues and parts sales.- Demonstrate expertise in explaining technical features of products to customers and partners.- Develop and deliver accurate quotes for parts, services, and support, including supporting documents and pricing details.- Collaborate with internal teams to address customer requirements effectively.- Record all customer interactions and transactions in the designated CRM system.- Process customer orders with precision and efficiency.- Proactively reach out to existing customers to ensure satisfaction, promote products/services, and identify potential sales opportunities.- Partner cross-functionally to diagnose and resolve customer issues/challenges.