Description
Position: AWS CLOUD ENGINEER
Location: REMOTE (CANDIDATE MUST RESIDE IN IOWA, WITH ABILITY TO DRIVE TO OFFICE UP TO 20%)
Salary: UP TO $90-130K PLUS EXCELLENT BENEFITS
*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***
Robert Half is hiring a dynamic and committed AWS Support Engineer on behalf of our client. This individual will be responsible for effectively responding to and addressing customer issues related to the AWS platform. This is a great opportunity to enhance your technical expertise and provide best-in-class customer service in a fast-paced environment.
Responsibilities:

• Address customer issues swiftly and professionally via chat, phone, and email
• Troubleshoot and resolve technical problems related to the AWS platform
• Escalate more complicated issues to senior support staff as necessary
• Document customer interactions and technical issues using a ticketing system
• Continuously improve knowledge and skills related to the platform to provide better support to customers

Qualifications:

• 5-7 years of experience in a technical support role, preferably in an AWS environment
• Strong problem-solving abilities and familiarity with technical troubleshooting
• Excellent communication skills and a strong emphasis on customer service
• Self-motivated and ability to function independently or collaboratively within a team

Our client offers an inclusive work culture with opportunities for professional development and a competitive benefits package that includes 401(k), dental insurance, health insurance, vision insurance, and paid time off.
This is a predominantly remote position.
*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: or mobile: . Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
Requirements
Proficient in Cloud Technologies
Strong skills in Automation
Experience with AWS Technologies
Knowledge of Configuration Management
Familiar with Continuous Integration (CI)
Bachelor's degree in Computer Science, Information Technology, or related field
Proven ability to troubleshoot complex issues
Excellent communication and teamwork skills
Ability to work in a fast-paced environment
Strong analytical and problem-solving skills
Detail-oriented and able to prioritize tasks
Proactive and able to work independently
Knowledge of relevant programming languages, such as JavaScript or Python
Understanding of system design and architecture
Familiarity with database technologies, such as SQL or NoSQL
Previous experience in a similar role is a plus
Relevant certifications, such as AWS Certified Solutions Architect, are beneficial.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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