We are offering a contract to hire employment opportunity for an insurance Account Manager in Southaven, Mississippi. As an Account Manager, your primary role will be to provide exceptional customer service to our existing clients in the health insurance industry. You will be the main point of contact for clients with inquiries, ensuring their questions are answered promptly and accurately. Proficiency in Microsoft Excel and spreadsheets is crucial, as you will be working with pre-built spreadsheets for various tasks. Responsibilities:• Serve as the primary contact for existing clients, answering their inquiries over the phone in a timely and professional manner.• Utilize Microsoft Excel to manage and update client data in pre-built spreadsheets.• Leverage your knowledge of the health insurance industry to provide accurate information and resolve client issues.• Ensure excellent customer service is provided at all times, maintaining client satisfaction.• Utilize strong communication skills to effectively interact with clients and team members.• Monitor and manage client accounts, ensuring all information is accurate and up-to-date.• Handle any escalation of client issues, working to resolve them efficiently.• Collaborate with other team members to improve the overall client experience.• Utilize your skills in spreadsheets to organize and manage client data.• Leverage your experience in the health insurance industry to provide expert advice and support to clients.