Job Summary The Operations Manager assists the service center manager with planning, directing, and controlling service center operations in support of the company’s profit and service goals at a large service center. Critical Job Functions: Coordinate service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability. Develop and communicate department performance measurements. Work with department personnel in setting department and service center goals. Works with Independent Contractors to ensure they remain in compliance with safety and government regulations. Monitors TOC’s, all revenue components, labor expenses and manifests. Respond to inquiries from government officials. Communicate human resource information such as health, dental & vision insurance and 401(k) benefits. Respond to and resolves issues beyond the scope of supervisory staff and maintains on call status. Assist in the hiring, development, supervision, and appraisal of service center personnel. Participate in initiative-taking team efforts to achieve departmental and company goals. Provide leadership to others through example and sharing of knowledge/skill. Perform work of various supervisory/managerial staff positions in their absence. Attend meetings outside regular work hours. Job Requirements: Bachelor’s degree (B.A.) from a four-year college or university; or four to five years related operation manager experience and/or training or equivalent combination of education and experience. Relies on written and verbal communication. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from service center manager, employees, customers, and the public. Communicates internally with corporate office staff, and externally with other service centers, sales force, agents, customers, and service providers. Specific industry or position skills. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Preferred knowledge of AS/400 and Microsoft Office, including Excel. Experience supervising and managing the selection, training, development, and appraisal of personnel. Average typing, filing and ten key skills. Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Haz Mat Certified. Forklift driver qualification. Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge or important confidences and criterion related to research and development of customer data, plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables. Prioritize tasks. Manage multiple tasks and projects simultaneously. Prioritize, organize, and delegate assignments. Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Physical Demands: Heavy physical activity performing strenuous daily activities of a primarily product/technical nature. While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, and talk and hear others in conversations via the phone or in person. The employee is occasionally asks to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 100 lbs. Work Environment: The noise level is moderate based on general conversation tones, ringing phones and printer operation. Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation. Might be required to occasionally work in high, precarious places. Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career! Additional Requirements: Summary: Roadrunner Freight is the nation’s leading provider of less-than-truckload (LTL) transportation services. With thirty-two terminals and $425 million in 2021 revenue, Roadrunner is poised for rapid growth in the major metro markets which it serves. We are looking for an initiative-taking Operations Manager to join our winning team. If you are purposeful and looking for a rapidly growing company with high growth and earning potential, we want to hear from you! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.