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113 SERVICE MANAGER Jobs in Bentonville, AR

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RML Auto
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SERVICE MANAGER
RML Auto Bentonville, AR
$80k-104k (estimate)
Full Time 3 Weeks Ago
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RML Auto is Hiring a SERVICE MANAGER Near Bentonville, AR

Support and develop service operations, CSI, gross profit and expense controls in keeping with ethical business practices to return a bottom line net profit and exceed departmental budget expectations. Compliant with proper EPA/OSHA/HAZMAT safety standards Knowledge of all Federal, State, Local and OSHA regulations. Ensures that the daily inventory of technician's time is consistently sold to service customers.
Essential Duties and Responsibilities
Forecasts goals and objectives for the department. Prepares and administers an annual operating budget for the service department.
Train the service sales staff to tactfully handle customer inconveniences, misunderstandings and complaints.
Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
Handle customer complaints that demand management's attention tactfully, promptly and with genuine concern for the customer.
Ensure that every employee exhibits pride of workmanship.
Make every reasonable effort to make vehicle service a pleasant customer experience.
Must be at or above regional CSI scores.
Generate and continually strive to increase labor sales.
Set individual and total shop sales objectives.
Hires trains, motivates, counsels, and monitors the performance of all service department staff.
Develops and implements a marketing plan which promotes new and repeat business.
Provide the material support necessary to sell service.
Maintain daily sales and production records as prescribed by dealership management.
Review the sales performance of the service salespeople and evaluate them on a regular basis.
Ensure that proper service sales techniques are being used.
Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
Ensure that all necessary shop equipment is in proper and safe working condition.
Obtain and maintain control of the special tools necessary for the repair and service of the vehicles the dealership sells.
Schedule training as necessary to properly repair and service the vehicles the dealership sells.
Review the flat rate flagging practices on a periodic basis.
Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained.
Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
Stay up to date on product changes and new products.
Understand and monitor the service section of the dealerships financial statement.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Monitor the effective labor sales rate on a continuous basis.
Obtain competitive bids for all tools, equipment, sublet repairs, supplies, etc.
Know and understand all of the manufacturers warranty policies and procedures.
Administer proper and prompt warranty claims processing and submission.
Maintain a current service departmental organizational chart.
Upgrade and maintain employee morale by providing advancement opportunities and promoting from within the department whenever possible.

Job Summary

JOB TYPE

Full Time

SALARY

$80k-104k (estimate)

POST DATE

05/12/2024

EXPIRATION DATE

05/16/2024

WEBSITE

automatchdetroit.com

HEADQUARTERS

Clinton Township, MI

SIZE

<25

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The following is the career advancement route for SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SERVICE MANAGER. You can explore the career advancement for a SERVICE MANAGER below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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