Job Title: Service Now Business Analyst

Location: Philadelphia, PA

Duration: Full-Time

Technical/Functional Skills

Service Now – ITSM(Incident, Problem & Change Mgmt),CMDB module

Experience Required

8 years

Roles & Responsibilities

Actively engages in Governance call, allowing to grasp the initial user requests' requirements effectively.

Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity.

Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story.

Work alongside leaders to maintain awareness of the customer experience team's progress and achievements.

Diligently tracks all the stories that need to be delivered within a given timeframe.

Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements.

Experience defining and documenting governance processes and procedures and ensuring that the processes are followed

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 6 years

Schedule:

• 8 hour shift

Experience:

• ServiceNow: 4 years (Required)
• Business analysis: 6 years (Required)
• CMDB: 2 years (Required)
• Change management: 3 years (Required)

Ability to Commute:

• Philadelphia, PA 19102 (Required)

Ability to Relocate:

• Philadelphia, PA 19102: Relocate before starting work (Required)

Work Location: In person