14 Field Technician Jobs in Hillsboro, OR
RLA Engineering is Hiring a Field Technician Near Hillsboro, OR
- Become an expert in the specs/operations of the client’s product line
- Triage and manage customer technical service requests
- Take action on requests including collaboration with broader product development team to yield solutions, responding with the appropriate level of urgency and priority as outlined in the customer service level agreements (SLA)
- Understand the impact of down time to a customer’s business to determine best next steps towards resolution
- Provide onsite hardware and software troubleshooting support and work with broader product development team to determine electro-mechanical issue root cause and recommended fixes
- Keep onsite customers in the loop of problematic issues that require extended time to resolve
- Recommend to customers and implement alternative solutions for temporary or long term fixes to equipment technical issues
- Provide customers status and final reports on troubleshooting efforts (e.g., 5-step process), root cause analysis and ultimate solution
- Perform other duties as needed
- High School Diploma, GED or Equivalent
- 2 years of experience in one of the following, or related, roles: field service technician, onsite customer care center and/or remote customer care center
- Experience working independently at a customer site
- Experience troubleshooting electro-mechanical commercial products
- This includes working with standard hand tools, replacement parts, etc.
- Experience with dispositioning defective hardware (e.g., RMA)
- Experience working with a customer ticketing system
- Experience following software installation SOPs
- Experience with commercial printing applications on various media such as latex, car wraps, banners, etc.
- Background and working knowledge of troubleshooting hardware and software equipment/products
- Strong verbal and written communication skills; excellent email, telephone and virtual meeting etiquette
- Customer service orientated, ensuring needs are met in a timely fashion
- Ability to talk through a data problem and come up with a way to resolve challenges
- Ability to take opportunities for continuous improvement and implement documented process improvements
- Ability to work on multiple projects concurrently; demonstrated organization, problem-solving, project management, and time management skills
- Demonstrated strong ability to remotely work well within a team environment, or independently; strong interpersonal and teamwork skills; ability to work and interact effectively with team members from other disciplines, cultures, and organizations
- Excellent verbal and written communication skills; ability to effectively inform and present ideas confidently and persuasively to peers and managers
- Ability to take initiative to ask questions, ask for help, or provide updates, without reluctance
- Ability to meet the eligibility requirements for working in the US without RLA sponsorship for employment visa status
- Strong computer skills that include proficiency with MS Office (Word, Outlook, Excel, PowerPoint, and Visio), Teams and SharePoint
- Ability to read, write, and speak English proficiently
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Frequently required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- At times, may require more than 40 hours per week to perform the duties of the position.
- The position typically operates in a standard office environment.
- This role may use standard office equipment such as computer, phones, photocopiers, filing cabinets, and fax machines.
Job Summary
Full Time
Business Services
$52k-66k (estimate)
05/21/2023
05/09/2024
rlaengineering.com
Vancouver, WA
<25
Business Services
Related Companies
The job skills required for Field Technician include Field Service, Installation, Customer Service, Troubleshooting, Problem Solving, Technical Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Technician. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Field Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Technician job description and responsibilities
Technicians diagnose the root of the problem and determine which corrective measure to take.
01/08/2022: Atlanta, GA
Service technicians, also referred to as field service technicians, are responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs.
12/26/2021: Waterloo, IA
Providing service and customer support during field visits.
02/18/2022: Troy, NY
They’re also able to adapt to using a wide variety of digital tools to better manage field service activities.
02/24/2022: Monterey, CA
Environmental field technician duties vary widely by employer and project.
02/14/2022: Reading, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Technician jobs
Certifications are required for technicians who work with hazardous waste or radon.
02/19/2022: Jackson, MS
Provide the tools for employees to be successful.
01/19/2022: Salt Lake City, UT
Don’t worry about acquiring expensive gear; focus on the learning first.
12/21/2021: Newport News, VA
Field technicians may find employment with private companies or manufacturers.
02/22/2022: Saginaw, MI
Learn the basics, then move on to bigger things.
01/02/2022: Waterloo, IA
Step 3: View the best colleges and universities for Field Technician.
Similar Jobs
Popular Articles
