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Summary/Objectives
The Technical Service Representative (TSR) is responsible for supporting multifunctional devices at customers’ locations. Additional responsibilities include the following: basic connectivity (print/scan), maintaining parts inventory (car stock), meter collection, escalating unresolved issues with the appropriate RJY Team Member, and as designated by their Service Manager. This individual will be required to utilize the current systems for service call tracking, mileage reimbursement, and payroll. They must maintain their appearance in conjunction with department dress code and attend trainings as directed by their manager.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility
N/A
Work Environment
This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Sometimes the work environment will be a customer’s distribution center or manufacturing department.
Physical Demands
Position Type/Expected Hours of Work
Travel
Required Education and Experience
High school diploma or equivalent.
Preferred Education and Experience
Two-year technical degree.
Prior electrical/mechanical/computer experience.
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full Time
Wholesale
$69k-82k (estimate)
05/10/2023
06/12/2024
rjyoung.com
NASHVILLE, TN
500 - 1,000
1985
NAN ROUNTREE
$200M - $500M
Wholesale
The job skills required for Technical Service Representative include Customer Service, Troubleshooting, Products and Services, Technical Services, Field Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Service Representative positions, which can be used as a reference in future career path planning. As a Technical Service Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Service Representative. You can explore the career advancement for a Technical Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
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Have a clear escalation pathway.
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Ability to use positive language.
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Consider a professional certification.
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Create a Service Catalog Template.
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Step 3: View the best colleges and universities for Technical Service Representative.