Summary/Objectives

The Systems Engineer will be responsible for working in conjunction with Managed IT staff to manage and maintain customer networks. They will work with the Project Manager to ensure project tasks are completed as assigned, and perform as a contributing member of the Engineering Team to ensure customer networks are secure and functioning at target performance standards and reliability.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provides technical support to customers and internal staff via phone, email, and remote support based on assigned trouble tickets and project tickets
2. Creates, Updates, and Maintains excellent documentation and notes within the PSA tool and other appropriate systems to ensure efficient access to time critical information and changes
3. Works with Sales Engineers, Technical Account Managers, and Management with proactive suggestions to changing technology or updates
4. Assists with training internal staff through documentation of new technologies and policies

Competencies

1. Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
2. Attention to Detail - Taking responsibility for a thorough and detailed method of working.
3. Continuous learning - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
4. Data gathering and analysis - Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
5. Integrity - Upholding generally accepted social and ethical standards in job-related activities and behaviors.
6. Strategic Thinking - Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.

Skills

1. Accountability
2. Collaboration
3. Communication
4. Multitasking
5. Problems Solving
6. Self-Management

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, and other various technologies.

Physical Demands

Must be able to lift 25-50lbs.

Must be able to move lightweight equipment (Servers, PCs, mounts).

Position Type/Expected Hours of Work

• Full-time: M-F; 40 hrs/week
• The nature of the type of work may require some nights and weekend work depending on the customer downtime requirements

Travel

This position is based in office, but some travel may be required

Required Education and Experience

• Bachelor’s degree in computer science or related degree and/or 5 years of related experience
• Server applications, operating systems (Windows, Linux, Mac, etc.) and virtualization (VMware, Hyper-V, etc.)
• Network design configuration (firewalls, routers, switches, wireless, etc.)
• Network protocols and IP scheme design
• Infrastructure devices and appliances: Firewalls, Routers, switches, and security

Preferred Education and Experience

• CompTIA A , Network , Server , Security etc. desired
• Cisco, HPE, Sophos, Fortinet, Dell, Synology, StorageCraft, and other industry manufacturer certs desired
• MS 365 experience a plus
• ConnectWise experience a plus

Work Authorization/Security Clearance

CJIS clearance will be required within 90 days of hire (provided)

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.