17 Customer Care Representative Jobs in Bessemer, AL
RJ Young is Hiring a Customer Care Representative Near Bessemer, AL
- Field inbound calls in a professional manner.
- Respond to and resolve customer questions.
- Research possible solutions to customer issues.
- Enter incoming service and supply requests.
- Follow up with customers when necessary.
- Perform other miscellaneous duties as directed by the Customer Care Manager.
- Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.
- Good listening skills
- Problem solving skills
- Strong communication skills, both verbal and written
- Empathetic
- Detail oriented
- Excellent organizational skills
- Willingness to learn and adapt
- Must be able to work in a high stress, fast-paced environment
- Dependable
- Attentive to customers' needs
- Team Player
- High school diploma
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
- The ability to type 25 wpm
- Good numerical and analytical skills
Job Summary
Full Time
$35k-44k (estimate)
05/01/2024
05/14/2024
rjyoung.com
NASHVILLE, TN
500 - 1,000
1985
NAN ROUNTREE
$200M - $500M
Wholesale
Related Companies
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
