Position Summary

Our Head of Freight will oversee a specific RLX Freight branch with the goal of supporting the end-to-end life cycle of developing relationships with new customers and curating freight services to meet the needs of the business. This role will lead a branch that is multi-faceted, working closely with carrier partners to meet customer demands. The Head of Freight will coach, train, and develop the branch’s Team Managers/FSRs/Operations and be responsible for helping the team meet established operational and financial expectations.

Essential Duties and Responsibilities

• Leverage knowledge and experience to provide coaching and direction to salespeople and operations personnel to grow revenue and margins through high-end sales pursuits and operational execution.
• Manage branch’s P&L, leveraging opportunities to find cost effective efficiency gains while driving branch’s growth.
• Support Talent Acquisition Team by being final decision maker with interviews, providing feedback to recruiters, and adding qualified talent to the branch when needed.
• Train and manage salespeople to have high activity, efficient, organized, and effective sales pursuits.
• Interact and build relationships with branch’s top leads and accounts to act as a point of escalation and ensure we’re properly attacking our best opportunities.
• Train salespeople and operations members in strategic negotiation to ensure profitable outcomes and sustainable partnerships.
• Provide qualified leads and support the branch’s efforts to properly identify, qualify, and acquire new customers via phone, referrals, trade shows, and networking.
• Support weekly Hot Leads Meetings, ran by Team Manager, with each salesperson to collaborate on strategy, identify areas to improve sales pursuits, and provide next-step action items.
• Provide monthly reviews to all leaders of team to discuss goals vs performance, provide action items and SMART goals, and ask for feedback on how you can better support them
• Communicate clear expectations to salespeople and operations personnel – daily call expectations, email response times, etc – and address and document if/when expectations aren’t met.
• Act as a constant teacher/trainer daily. Identify people’s shortcomings in knowledge and practices and work with leaders to turn these areas into strengths.
• Act as main point of contact for all personnel management functions (promotional, disciplinary, etc).
• Provide direction to Account Coordinator/s to ensure the prioritization of most urgent tasks we need them focused on (loads to cover, track and trace needed, etc).
• Perform other tasks as assigned to help grow the business.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree preferred.
• Demonstrated ability to coach and grow sales teams.
• Demonstrated ability in strategics sales.
• Experience of 3-5 years in similarly situation sales environment.
• Freight brokerage experience required.
• Strong ability to lead teams in customer service, communication, negotiation and closing skills.
• Demonstrated ability to excel within a collaborative sales environment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and manipulate various objects. Occasionally the employee will be expected to move boxes, and manipulate objects in various directions. This position may require extended work hours and travel.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.