Recent Searches

You haven't searched anything yet.

14 CUSTOMER SERVICE I Jobs in Kankakee, IL

SET JOB ALERT
Details...
Domino's Franchise
Kankakee, IL | Full Time
$35k-45k (estimate)
1 Week Ago
ALDI
KANKAKEE, IL | Full Time
$32k-40k (estimate)
5 Days Ago
Riverside Medical Center
Kankakee, IL | Full Time
$34k-43k (estimate)
2 Months Ago
Shoup Manufacturing
Kankakee, IL | Full Time
$36k-45k (estimate)
10 Months Ago
Domino's Franchise
Kankakee, IL | Full Time
$36k-46k (estimate)
3 Weeks Ago
Love's Travel Stops & Country Stores
Kankakee, IL | Full Time
$28k-35k (estimate)
2 Months Ago
Domino's
Kankakee, IL | Full Time
$33k-42k (estimate)
4 Months Ago
Circle K
Kankakee, IL | Full Time
$33k-41k (estimate)
5 Months Ago
Circle K
Kankakee, IL | Full Time
$33k-41k (estimate)
5 Months Ago
Family Dollar
Kankakee, IL | Full Time
$33k-41k (estimate)
5 Months Ago
Love's Travel Stops
Kankakee, IL | Full Time
$27k-34k (estimate)
3 Days Ago
Love company
Kankakee, IL | Full Time
$23k-29k (estimate)
1 Month Ago
MCDONALDS
Kankakee, IL | Full Time
$26k-32k (estimate)
2 Months Ago
Circle K
Kankakee, IL | Full Time
$36k-46k (estimate)
4 Months Ago
CUSTOMER SERVICE I
$34k-43k (estimate)
Full Time | Ambulatory Healthcare Services 2 Months Ago
Save

Riverside Medical Center is Hiring a CUSTOMER SERVICE I Near Kankakee, IL

We Are Hiring!

At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!

FTE: 1.000000

Shift: Days

Location: Hoover

Summary:

The Patient Financial Services Customer Service I demonstrates the Riverside Medical Center mission by daily responding to patient billing inquires with dignity and respect regardless of ability to pay. This position acts as the primary resource for patients providing information and guidance on all billing and payments related matters. The Patient Financial Services Customer Service 1 is responsible for answering all incoming phones lines. Works to maintain knowledge of resour c es available to assist with various types of telephone inquiries. Determines customer needs and acts as the customer's liaison, making appropriate referrals when necessary. Responsible for aiding patients in their understanding of hospital and physician bills, as well as correspondence received from insurance companies. Responsible for effective communication of Riverside's collection at time of service policy and the identification of patients with financial needs. Performs other patient accounting functions as needed.
Experience/Education Requirements:
  • High school graduate or equivalent
  • Excellent guest relation skills including verbal and written
  • I nsurance backgroun d
  • Ability to work independently
  • Collection experience
  • Medical terminology preferred

License or Certification Requirements:

  • HFMA Credentialed Revenue Cycle Representative, preferred

Responsibilities:

  • Respond to a high volume of patient calls daily providing timely resolution of billing matters by using active listening skills and thoroughly investigating the account history and transactions.
  • Effectively communicate complex health insurance billing requirements such as out of network coverage, billing limitations, non-covered charges, co-insurance and deductible provisions, late charge policies, procedure or lifetime max benefits, explanation of benefits and electronic remittance advises.
  • Identify correspondences that need to be worked as a STAT request and forward to appropriate Customer Service II representative to be completed.
  • Effective communication of Riverside's collection at time of service policy and the identification of patients with financial needs.
  • Cover the cashier office for scheduled days off as well as any unplanned absence of the cashier.
  • Collects payments for various facility departments, prepares appropriate documentation to record the transaction or receipt of payment, count money or change and verifies amounts to reconcile and balance cash drawers at the end of the day.
  • Accurate and timely posting of all incoming correspondence and mail returns.
  • Accurately and timely posting of all payments .
  • Assist All beneficiaries and/or their agents comprehend provider bills, and correspondence from providers.
  • Comprehensive understanding and delivery of Riverside's charity care and collection practices.
  • Knowledge and efficient use of resources available to assist with various types of telephone inquiries (i.e., charge problems, patient complaints, marketing campaigns, etc.)
  • Manage incoming telephone lines and/or walk-in customers, performing financial counseling and/or collection at time of service.
Education:
Essential:
  • HIGH SCHOOL DIPLOMA

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:

Exposure/Sensory Requirements:

Exposure to:
Chemicals: None
Video Display Terminals: Extreme
Blood and Body Fluids: None
TB or Airborne Pathogens: None.

Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Needed for presentations/training, telephone communication, facilitate meetings.
Vision: Needed to read memos and literature.
Smell: N/A
Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
Touch: Need to write, do computer entry, filing.

Activity/Lifting Requirements:

Average Hours per Week: 40

Shift: Days

Percentage of time during the normal workday the employee is required to:
Sit: 85%
Twist: 0%
Stand: 5%
Crawl: 0%
Walk: 5%
Kneel: 0%
Lift: 2%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 1%
Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Occasionally
Up to 20 lbs: Occasionally
Up to 35 lbs: Not Required
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Lifting is not usually required.

Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 408
Twist: 0
Stand: 24
Crawl: 0
Walk: 24
Kneel:0
Lift: 9
Drive: 0
Squat: 8
Climb: 0
Bend: 8
Reach above shoulders: 4

Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 5-10# frequent
Pushing & pulling Normal weight: <50#>
Fine Manipulation: Terminal entry, calculator.

Repetitive use of foot or feet in operating machine control: None

Environmental Factors & Special Hazards:

Environmental Factors (Time Spent) :
Inside hours: 40
Outside hours : 0

Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Dust & Poor Ventilation

Special Hazards :
Protective Clothing Required: None

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$34k-43k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

06/08/2024

WEBSITE

rmchospital.com

HEADQUARTERS

FRANKLINTON, LA

SIZE

50 - 100

FOUNDED

1966

CEO

RICHARD COLON

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

Related Companies
About Riverside Medical Center

Riverside Medical Center opened Sunday, April 3, 1966, to provide complete medical facilities for Franklinton and the western portion of the parish. April 3, 1966, the day Riverside Medical Center, a 36 bed acute care hospital was opened, marked the beginning of a new era in modern health care for Franklinton area residents. The Hospital provided the community with modern health care services which enabled residents to stay at home for these services. Also, a very important contribution of the Hospital was the creation of approximately 42 new jobs. Today, the hospital employs over 300 people. ...The original active medical staff of 4 has grown to 31+. Today, Riverside Medical Center is a 25 bed critical access hospital that provides a wide range of health care services important to the health of you and your family. Our dedicated and skilled staff continues to take strides to improve the quality healthcare services to meet the expectation of the families in our community and the surrounding area. Riverside Medical Center is licensed in Louisiana by the State of Louisiana and accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). In addition to our patients receiving a high level of quality care from qualified staff, they are treated with a genuine concern, they are our neighbors. Riverside Medical Center, with its latest technology, offers patients up-to date procedures and treatments in a safe and compassionate environment. More
Show less

Show more
Show more

Riverside Medical Center
Full Time
$83k-104k (estimate)
2 Days Ago
Riverside Medical Center
Full Time
$114k-133k (estimate)
2 Days Ago

The job skills required for CUSTOMER SERVICE I include Customer Service, Billing, Listening, Communicates Effectively, Presentation, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE I. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
Leaders for Life Champaign
Contractor | Part Time
$33k-43k (estimate)
2 Days Ago
For the skill of  Billing
Health eCareers
Full Time
$79k-98k (estimate)
2 Days Ago
For the skill of  Listening
Seasoned Recruitment
Full Time
$82k-100k (estimate)
3 Days Ago
Show more

The following is the career advancement route for CUSTOMER SERVICE I positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE I. You can explore the career advancement for a CUSTOMER SERVICE I below and select your interested title to get hiring information.

CSL Plasma
Full Time
$36k-44k (estimate)
2 Days Ago
American Consumer Panels
Full Time
$39k-49k (estimate)
3 Days Ago