Shoup Manufacturing
Shoup Manufacturing launched the present business of manufacturing, marketing and distributing quality replacement parts for farm equipment directly to the American farmer in 1977. The product line began with less than 50 items and a single page flyer distributed at a farm trade show. Today, Shoup markets thousands of replacement parts and accessories for combines, planters, grain drills, tractors, balers, cultivators, rippers, forage harvesters, sprayers, and more. Shoup’s original concept of providing high-quality products and great customer service at a fair price remains the same today as when the business was founded.

As we continue to grow at Shoup, we need to find the right people to help us continue to deliver on our founding mission: Provide quality products and great customer service at a fair price. We are currently hiring a representative for our sales and customer service department.

Our sales and customer service representatives are our voice to the customer, and we rely on them to provide the outstanding service that Shoup's customers expect and deserve. Working towards that goal, our representatives are primarily responsible for helping customers place orders, answering their questions, and finding solutions to their specific needs.

Responsibilities

• Answer customer calls and conduct appropriate action i.e., enter new order; check order status; check item availability, etc.
• Follow up and take appropriate action on open orders, including backorders.
• Obtain shipping quotes from the Freight Manager, when necessary.
• Additional responsibilities may be assigned based on skillset and willingness i.e., export orders; farm show team; department projects, etc.

Requirements

• Well-rounded knowledge of tractors, combines, planters, and tillage equipment.
• A strong mechanical aptitude.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office products.
• Field experience operating and maintaining farm equipment is a plus, but not required.

What We Offer:

• Comprehensive benefits package including health, dental, vision, and life insurance.
• Generous PTO Plan: Vacation and 7 Paid Holidays
• 401(k) account with company match
• Career development and advancement