We Are Hiring!

At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!

FTE: 1.000000

Shift: Afternoons

Location: RIVERSIDE MEDICAL CENTER

Summary:

The Supervisor, Coordination Center will provide daily supervision to triage staff and provide leadership and direction for improving patient/customer satisfaction. In collaboration with Patient Access Manager and Director, Patient Access Conducts staff meetings to maintain company communication and allow staff to address any concerns. Ensure 'payment at time of service' metrics are met. Monitor Revenue Cycle metrics including open encounters and all work queues. Optimize department workflow. Maximize budgeted payroll hours by effectively scheduling staff. In collaboration with The Patient Access Manager and Director, responsible for employee relationship including disciplinary actions, training and promotions of personnel. Performs functions related to the billing process including ICD-10 and CPT coding.

Experience/Education Requirements:

• Associate's Degree or minimum of 2 years physician office management experience preferred.
• Possesses the ability to supervise others and resolve problems.
• Excellent communication skills required.
• Ability to work in an automated environment.
• Previous ICD-10 and CPT coding preferred.
• Computer experience required.
• Knowledge of medical terminology.
Understanding of the hospital revenue cycle

License or Certification Requirements:

None


Responsibilities:

• Under the direction of and in collaboration with the Patient Access Manager, conducts consistent staff meetings; seizes opportunities to foster communication, provide organizational updates, share information, teach and continually challenge and develop staff.
• Acts as a role model for staff in handling patient and department relations and communicates appropriate issues to Patient Access Manager or Director.
• Provides daily supervision to triage staff.
• Provides leadership and direction for improving patient/customer satisfaction.
• Effectively prioritizes and executes tasks when under pressure.
• Perform additional tasks as assigned to achieve organizational goals.
• Enters time in Timekeeping System.
• Ensure 'payment at time of service' metrics are met;
• Ensures timely and accurate patient registrations, scheduling, inpatient and outpatient charge entry and coding.
• Responsible for all cash management activities and end of day reconciliations.
• Ensures the office is prepared each day for patients including clerical preparation and cleanliness
• Implements patient satisfaction tactics to promote and maintain the best patient experience.
• Manages front desk activities ensuring patients complete demographic, billing and insurance registration is obtained and
• updated.
• Monitors and resolves patient complaints.
• Ensures patient customer service expectations are met.
• Maintains appropriate health information standards.
• Is responsible for employee relations including disciplinary actions and hiring in collaboration with their Manager, Director and Human Resources.
• Periodically reviews performance of each staff member, and Determines training and development programs for support staff and develops 'on the job' or 'in-service' programs if needed.
• Evaluates job 'work loads' to ensure equitable distribution and determine if/when reductions or additions in personnel are necessary.
• Is committed to hiring and retaining the best quality talent.
• In collaboration with Patient Access Manager, completes yearly performance evaluations for staff. Monitors staff compliance with mandatory education and training,
• Maintain DNV and ISO 9001 compliance.
• Maximize budgeted payroll hours by effectively scheduling staff; monitor and track staff productivity through flex staffing tool
• keeping WHPUOS and W$PUOS at or under budgeted projections.
• Recommends changes in staffing, including daily fluctuations, staff coverage needs, additional staff requests, and IVO.
• Optimize department work flow; continuously analyze patient 'through-put', identify bottlenecks, recommend solutions and
• implement process improvement strategies.
• Performs functions related to the billing process including ICD-10 and CPT coding.
• Maintains current knowledge of third party payors, precertifies patients and verifies benefits when necessary.
• Investigates and resolves billing matters
• Assists with providing adequate space for supplies and equipment in appropriate areas.
Ensures staff adhere to safety standards, and HIPAA Guidelines.

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:

Exposure/Sensory Requirements

Exposure to:
Chemicals: None
Video Display Terminals: Average
Blood and Body Fluids: Outpatient Center Lead Patient Access Associate performing Outpatient Center registrations have the potential to be exposed.
TB or Airborne Pathogens: Performing Outpatient Center registrations have the potential to be exposed.

Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Required to communicate during presentations/training, telephone communication, and facilitate meetings.
Vision: Needed to read memos and literature, close vision (ability to adjust focus).
Smell: NA
Hearing: Needed for telephone communication, meetings, alarms and listening to employee/patient concerns.
Touch: Needed to write, computer entry, filing.

Activity/Lifting Requirements

Average Hours per Week: 40

Shift: Varies

Percentage of time during the normal workday the employee is required to:
Sit: 50-88%
Twist: 5%
Stand: 1%
Crawl: 0%
Walk: 12-50%
Kneel: 0%
Lift: 0%
Drive: 0%
Squat: 0%
Climb: 0%
Bend: 5%
Reach above shoulders: 2%

The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Frequently
Up to 20 lbs: Frequently
Up to 35 lbs: Occasionally
Up to 50 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Carrying materials such as charts and labels waist high and for approximately 20 feet.

Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 30
Twist: 1
Stand: 5
Crawl: 0
Walk: 5
Kneel: 0
Lift: 0
Drive: 0
Squat: 0
Climb: 0
Bend: 0
Reach above shoulders: 1

Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 5-10# frequent
Pushing & pulling Normal weight: <50#>
Fine Manipulation: Computer keyboard, writing, calculator.

Repetitive use of foot or feet in operating machine control: Not Required

Environmental Factors & Special Hazards

Environmental Factors (Time Spent) :
Inside hours: 8
Outside hours : 0

Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere:

Special Hazards :
Protective Clothing Required: None