Riverside EpiFIT Club is seeking a Membership Services Coordinator to join its phenomenal team!

The Membership Services Coordinator will be responsible for creating a positive member experience by providing a superior level of customer service to The EpiFit Club members, prospective members and guests. Responsible for overall member retention by delivering the highest quality customer service by listening and responding to all members. Assists members with account maintenance and articulates an extensive knowledge of The EpiFit Club services. Anticipates member needs and interests and recommends programs, classes and services appropriately. The Membership Services Coordinator helps maximize member retention by connecting each member to the right people, place and program.

Essential Job Functions:

• Attend mandatory quarterly staff meetings.

• Stays abreast of current club events and helps maintain the club calendar.

• Actively promotes the EpiFit Club including all fitness programs, classes, activities, and services

Preferred Qualifications / Competencies:

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

• Customer service background preferred.

• Basic computer proficiency.

• A passion for people, fitness and health. Upbeat and positive attitude!

• Self-starter and the ability to take initiative.

• Punctuality and reliability is a must.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

• Strong listener with the ability to empathize and problem solve.

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Task Effort % of time spent on this aspect of the role

40% Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• Operating internal POS system for membership payments

• Responds appropriately to questions and messages regarding

member accounts

• Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments

• Provide services that are above and beyond for customer satisfaction and retention

20% Greet members, prospective members and guests, providing

exceptional customer service. Initiates, develops and

maintains positive relationships with all members and guests. 20%

20% Responds attentively and promptly to member needs

20% Assist in keeping general areas clean by disinfecting common

areas, wiping down machinery, sweeping or mopping floors

and keeping the workout floor organized. Maintain cleanliness

throughout the Spa and Fitness Center

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily works in an open environment

• Occasionally required to sit; use hands, handle or feel; reach with hands and arms; and talk and hear clearly

• Frequently required to stand; walk; climb or balance; and stoop, kneel, or crouch.

• Frequently lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

• The noise level in the work environment is usually high.

Scope and Impact

This exempt position has recurring work duties. The need for accuracy and effective utilization of accepted programs and routines is high. Errors in judgment will waste resources and adversely impact performance. Work priorities are determined by the incumbent’s manager.

Limitations and Disclaimer

The above position description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/ or abilities. To perform this position successfully, the employee must possess the abilities or aptitudes to perform each duty