Job Description

The Guest Services Night Auditor at River Lodge is fully trained as a Guest Services Agent, as well as in administrative duties as the overnight team member for all properties. This role is located at River Lodge and responsible for administrative, camera operation and phone communication for the designated region of properties of Nomada Hotel Group. Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and overnight reports.

Responsibilities and Duties

- Learn training manuals, checklists and other written SOPs

- Learn how to best describe the hotel history and the current design.

- Any guest information is to remain confidential in the system. Verification of identity for that stay and guest information is always required

- Ensure all guest-facing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk

- Utilize systems to ensure every guest is prepared for, with any notations and actions followed

- Check in every guest to the SOP of the property, while maintaining a unique and personable experience that is memorable to them

- Check out every guest with accuracy on folios with a fond farewell communication

- Follow SOPs in all lost & found items, as well as possible mailing information

- Look for possible maintenance needs before the guest is aware in both rooms and common areas

- Communicate urgent maintenance to management and always use the pass along for record

- To promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience

- When stocking during duties, please communicate with management any low quantities of items for breakfast, mini bar or office supplies

- During a morning shift, the setup and breakdown of the breakfast

- During an evening shift, the preparation duties related to the breakfast

- Lift up to 25lbs during various duties throughout shifts

- Professional correspondence by email, text and shift pass along emails

- Foresee operational deficiencies, potential problems and communicate possible solutions to the management

- Work productively and develop professionally throughout shifts

- Other duties may be asked of this position by management occasionally

Overnight Specific Duties:

- Communicate any and all needs on Night Audit Pass Along

- Answering transferred calls for the designated region’s properties and identifying where you and the caller (if it is a current guest) is located to be able to assist them to the best of your ability

- Follow Night Audit Reporting and deposit SOPs for the designated region

Qualifications

• Previous applicable experience in a hotel is preferred
• Must be able to stand throughout your shift, reach, stoop, bend and lift
• As needed, must be able to lift products or supplies up to 25 lbs
• Must be able to work an overnight shift
• Submission of satisfactory proof of your identity and your legal authorization to work in the United States.

Job Types: Full-time, Part-time, Seasonal

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Paso Robles, CA 93446 (Required)

Ability to Relocate:

• Paso Robles, CA 93446: Relocate before starting work (Required)

Work Location: In person