Description

River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperative’s mission of creating a just marketplace that nourishes the community.

Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.

Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

Position: GROCERY TEAM MEMBER

Full-time 35-40 hours. Requires open availability, including evenings and weekends.

Status: Reports to Grocery Assistant Manager

Pay Level: II, non-exempt.

Location: Easthampton, MA

Purpose: Keep displays, coolers, and shelves fully stocked and provide prompt, friendly, courteous customer service in the grocery, bulk, and perishables departments.

Responsibilities

STOCKING & REPLACEMENT ORDERS

• Stock displays fully without overcrowding; face items on shelves
• Rotate older stock to the front, making space for new stock.
• Pull short-dated or low-quality items and follow established procedures for recording and disposing of them.
• Label items accurately with price tags or signs. Report price discrepancies to the appropriate staff.
• Maintain stocking lists for later shifts. Notify buyers of out-of-stock.
• Ensure that refill orders are placed to ensure regular replacement supply and adequate supply for special deals.

CUSTOMER SERVICE

• Assist customers with product questions, in a prompt, friendly, courteous manner, referring them to other staff when necessary.
• Lead customers to products whenever possible.
• Offer suggestions for purchases and ways to prepare products.
• Help customers place special orders.

RECEIVING (provide backup)

• Check deliveries to verify piece count; notify the buyer of discrepancies.
• Check for damage and unacceptable quality; notify the buyer of discrepancies.
• Help with unloading as needed.
• Sign for deliveries with appropriate adjustments noted on the invoice and route the invoice to the buyer.
• Rotate overstock into storage.
• Update the stocking list as orders come in.

DEPARTMENT OPERATIONS

• Keep shelves, coolers, bins, and department items in clean, orderly condition.
• Remove trash promptly; sweep and mop the floor.
• Keep department equipment in the assigned area, in working order.
• Use equipment safely. Monitor cooler and freezer temperatures. Advise Grocery Assistant Manager of equipment problems.
• Participate in periodic inventory.

ALL STAFF DUTIES

• Attend and participate in team and storewide meetings.
• Perform other tasks assigned by the Grocery Assistant Manager.

Qualifications

• The ability to lift 50 pounds continuously.
• Manual dexterity with department equipment.
• Ability to handle multiple demands.
• Experience serving the public.
• Familiarity with natural foods.
• Ability to work evenings and weekends.
• Regular, predictable attendance.

River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.