18 Call Center Representative Jobs in Sacramento, CA
RIVER CITY BANK is Hiring a Call Center Representative Near Sacramento, CA
Full-time
Description
The Call Center Representative responds to and resolves routine telephone calls from clients and bank employees concerning client accounts and client account-related services in accordance with established policies, procedures and service quality standards. Maintains knowledge of Bank products and services to seek opportunities to attract, retain and expand client relationships.
Essential Functions
- Maintains knowledge of Bank products and services in order to responds to client phone inquiries.
- Interprets and explains bank charges, policies, procedures, special programs, rates and initiates appropriate transactions to satisfy client requests.
- Resolves routine client service issues in a timely manner. Reviews issues, performs research, and initiates resolutions within established guidelines.
- Informs clients on cause of problems and explains corrective actions being taken.
- Advises management of irregular or recurring problems and suggests improvements to improve the service provided by the call center.
- Follows established bank policies, procedures, and guidelines for transaction processing and client service.
- Protects the bank's assets/income and maintains the confidentiality of client information.
- Obtains/monitors bank account documentation.
- Responsible for promoting the bank's philosophy of excellent client service.
- Supports the Community Reinvestment Act through participation in community organizations.
- Maintains current knowledge of bank regulations. Ensures compliance with all Federal, State and Bank policies, procedures and regulations.
- Other duties as assigned.
Requirements
- High School Diploma or General Education Degree (GED).
- Minimum 1 year call center or banking related experience.
- Advanced keyboarding skills.
- Ability to work under pressure; multitasking.
- Ability to take initiative.
- Ability to exercise good judgment.
- Excellent verbal communication, listening, phone and people skills.
- Data entry and attention to detail.
River City Bank is an Affirmative Action and Equal Opportunity Employer with a commitment to diversity. Individuals seeking employment at River City Bank are considered without regards to ancestry, age, color, physical or mental disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran/military status or any other consideration made unlawful by federal, state or local laws.
Note: River City Bank does not sponsor applicants for work visas.
For CA residents please read the Notice at Collection - California before applying.
Salary Description
$22 - 24 per hour
Job Summary
Full Time
$45k-57k (estimate)
04/27/2024
05/10/2024
rivercitybank.com
ROSEVILLE, CA
200 - 500
1973
JEANIE REEVES
$50M - $200M
Banking
Related Companies
About RIVER CITY BANK
Founded in 1973, River City Bank is California's premier business bank with assets of over $3.4 billion. River City Bank offers a comprehensive suite of banking services, including loans, deposits and cash management tools to the business, consumer and commercial real estate sectors. With tailored, executive-level service and a Superior financial rating from the nations leading independent bank-rating firm, BauerFinancial, River City Bank redefines the banking experience and every touch point that surrounds it. River City Bank is the largest, independent, locally-owned, and managed bank in the... Sacramento region with offices in San Francisco, the East Bay, the North Bay, and a growing presence in Southern California. For additional information, please visit www.rivercitybank.com or call (916) 567-2600. Member FDIC. Equal Housing Lender.
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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
