You haven't searched anything yet.
Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.
Rippling is looking for an Operations Manager to lead a team of implementation managers working on new benefits integration setups, to resolve process and systems issues as they arise, to communicate with customers regarding project status throughout the lifecycle of setup projects, and to help root cause issues and contribute to fixes. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
Mentor and lead a team of implementation managers, provide guidance and support to ensure smooth implementation of client integrations
Design and revise documentation to set the team up for success
Oversee setup of integration projects end-to-end, ensuring timely and accurate completion
Manage complex escalations and issues, communicate with customers throughout the duration of a project when issues arise
Work with R&D and other internal stakeholders to root cause issues, come up with process / automation fixes, and help implement fixes to improve the customer onboarding process
5 years of experience in a customer-facing operational role, such as implementation, support, or operations, with a minimum of 2 years of experience managing a team
Must have experience working in an implementation role
Strong communication skills (written and verbal)
Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
Strong research and process development skills
Prior experience at a Saas/start-up company preferred
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
Full Time
Software & Cloud Computing
$140k-178k (estimate)
03/25/2024
05/23/2024
rippling.com
SAN FRANCISCO, CA
200 - 500
2016
PARKER CONRAD
<$5M
Software & Cloud Computing