For over 40 years, RION Equipment has attracted the most talented individuals in the material handling and rental industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave — we offer stability and growth while encouraging a work-life balance.

RION Equipment is looking for a Service Manager to lead the product support efforts and manage service operations to attain parts and service revenue goals while improving overall GP and profitability for the region. This extremely important position drives customer satisfaction and loyalty strategies in order to facilitate customer growth.

If you have any questions regarding the Service Manager prior to applying, please reach out to our Recruiting team at recruiting@rionequipment.com 402-891-7555.

PRIMARY JOB DUTIES:

• Plans, manages and controls all service-related activities associated with service repair work including effective execution of preventative maintenance scheduling program and customer satisfaction initiatives.
• Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures.
• Open, manage, and close service calls within the branch, and manage open Work In Process on a daily basis. Coordinate with internal resources to ensure processes are followed to allow timely billing to customer after each service is completed – daily labor entries by technicians, parts inventory accuracy, etc.
• Oversee and manage all rental fleet within assigned area of responsibility, ensuring routine maintenance is scheduled and performed, while meeting repair and maintenance targets.
• Acts as primary contact for customers in all matters pertaining to service and parts such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc.
• Ensure all warranty claims are filed per respective OEM requirements, including submission within stated timeframe.
• Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

ABOUT RION Equipment:

RION Equipment, formerly RAKA Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in the personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs.

RION Equipment hires the best in sales and service personnel behind a complete line of quality products, including:

• Taylor Big Red Forklifts
• CAT Forklifts
• Jungheinrich

RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Job Type: Full-time

Pay: $77,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Fargo, ND 58104: Relocate before starting work (Required)

Work Location: In person