About the Role

The Cleaning Operations Lead owns the day to day aspects of our cleaning partner relationships; They will make regular visits to our partners, providing regular daily feedback on quality issues, process outstanding claims, troubleshoot any technological problems our cleaning partners might have.

This individual will work with our cleaning partners to identify performance issues, suggest solutions, and ultimately implement new processes. This person should be comfortable with written and verbal communication, as he or she will frequently visit our cleaning partners.

In this role, you will become the on-the-ground expert in Rinse laundry production, quality control, and technology troubleshooting. This person will work closely with the local City Manager and National Rinse team to implement process improvements with our laundromat employees. This person should be comfortable with written and verbal communication (Spanish fluency is a plus).

Top performers in this role will eventually grow into a bigger role that includes bringing best practices in cleaning production to Rinse’s partner facilities across the boroughs of New York City and New Jersey.

Main Objectives of this role include:

• Helping cleaning partners achieve a quality score of over 97%.
• Achieve monthly production targets.
• Reduce customer-reported defects in cleaned clothing
• Achieving 100% technology adoption with all our Laundromat employees.
• Maintaining a positive relationship between Rinse and our cleaning partners.

Expected Tasks and duties of this role:

Owns day-to-day cleaning partner relationships, including:

• Provide performance feedback daily
• Coordinate with vendor to troubleshoot tech tools

Owns day-to-day local cleaning operations, including:

• Process local special orders (stain, repair, and damage)
• Manage local’s internal issues queue
• Oversee the equitable distribution of garments between cleaning partners.
• Execute daily cleaning partner strategy set by local City Operations Manager.
• Execute company wide initiatives through collaboration with the Central Cleaning Operations team.
• Track weekly performance of cleaning partners through CP KPIs
• Cleaning Partner audits: track input/outputs, suggest improvements that have a positive impact on Rinse and CP business.

As the ideal candidate, you...

• Are a strong communicator (written and verbal; Spanish fluency is a plus)
• Have strong interpersonal skills; you build relationships of collaboration and trust.
• Have strong proficiency in new technology
• Love solving problems in a fast-paced start-up environment.
• Enjoy working autonomously but with extensive collaboration with other Rinse team members.
• Have a track record driving change through others. Past supervisory experience is a plus.

You’ll Love Working at Rinse Because…

• You are looking to rapidly grow your career at a fast-paced startup
• You enjoy working in a highly collaborative work environment.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, paid time off, and Rinse credit towards laundry/Dry cleaning!
• Our headquarters is located in Brooklyn and our Laundromat is located in Rego Park.

About Rinse

Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.

We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, Boston, New York, New Jersey, Austin, Dallas, and Seattle. We've grown at double-digit month-over-month rates since launch, have created a differentiated service our customers love, and have a profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you.
Salary Range: 50,000 - 60,000/yr