Benefits :

• 401(k) matching
• Competitive salary
• Flexible schedule
• Training & development

Are you looking for a position that allows you to study or do other things for part of your time working? Are you looking for a company that cares about your well-being and professional growth?

You will be responsible for managing schedule changes, callouts, no-call no-shows, re-staffing, late arrivals, missed clock-ins, urgent situations, and more.

Right at Home West LA provides nonmedical home care services to the elderly and disabled, with a focus on companionship, personal care, homemaking, and transportation services, to enable our clients to continue living comfortably at home.

As a Right at Home After Hours Scheduling Coordinator, your personality and skills will bring a better quality of life to seniors and adults with disabilities.

Essential Job Tasks :

• Manage communication and coordination between caregivers and clients,
• Utilize Wellsky to : Reviewing Shift Notes, Clocking Caregiver In and Out, and Scheduling Replacement Caregivers for Call-Outs / No-Shows.
• Support Caregivers During their Shifts.
• Answering Client Questions and prospective client calls including updating Wellsky (i.e. adding notes or creating initial call).
• Use a variety of communication methods when reaching out to caregivers, phone calls, emails, and texting.
• Utilize WellSky to document outcomes and follow-up communication with caregivers and clients.
• Recap to the office team the following morning any calls received and outcomes the following : (including who called, time of call duration, and details of conversation).
• Explain the plan of care to caregivers going to new clients during on-call shifts, as needed.
• Read assigned emails from office staff to stay up to date and provide reports to the office, if necessary.
• Answer any questions or concerns from the office staff as soon as you are able outside of the after-hours assignment.
• May be required to cover shifts if no-caregiver is found within the West Los Angeles area.
• As an After-Hours Scheduling Coordinator, you will be working outside the RAH office after regular business hours.
• Note this is not all inclusive duties list.

Details of Compensation / Hours

1. After Hours Period :

• Monday-Thursday 5 pm to 8 : 15 am
• Friday 5 pm to Monday 8 : 15 am. Office team to call Mon-Friday at 8am for you to provide any updates from after-hours calls.

2. Holidays : the coordinator will be required to work holidays and will be compensated at a higher rate To be discussed at interview.

3. Base Pay : You will be compensated $300.00 per week, less applicable taxes and withholdings, per completed Work Week of on-call Duties performed.

Work week is Sunday to Saturday. Typical time spent is approximately 15-20 hours max per work week.

4. Payroll : You will be paid bi-weekly on Fridays via direct deposit.

5. Benefits : 401K , optional benefits (medical, dental and vision available), mileage at 0.80 per mile for errands with clients, and possible annual bonus.

6. Phone / internet stipend : $50 per month to cover costs.

7. Bonus potential : Annual Bonus potential depending on profitability of office.

Ask at interview

The ideal candidate must have a passion for helping others and possess strong skills in the following :

• Phone etiquette
• People skills and intuition
• Home Care / Medical staffing experience
• Organizational and problem-solving skills
• Detail-oriented
• Computer skills, WellSky experience strongly preferred
• Ability to take calls after hours, must be able to pick up calls during on-call times.

Requirements :

• Internet access
• Cell Phone
• Own Computer with internet access
• Authorization to work in the US
• Ability to obtain Home Care Aide License issued by the California Dept of Social Services
• Recent TB test
• Reliable transportation
• High School diploma
• Must reside within a commutable distance to 14th Street in Santa Monica (West LA), California area for training and possible emergency fill-in shifts.

If you want an opportunity to make a difference in the lives of clients and the future possibility of an office position, consider applying today!

Please do NOT call the office. Apply to be considered.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

Last updated : 2024-05-12