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3 Entry Level Help Desk Technician Jobs in Kettering, OH

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Reynolds and Reynolds
Kettering, OH | Full Time
$50k-61k (estimate)
3 Months Ago
Reynolds and Reynolds
Kettering, OH | Full Time
$58k-84k (estimate)
4 Months Ago
Reynolds and Reynolds
Kettering, OH | Full Time
$45k-56k (estimate)
3 Months Ago
Entry Level Help Desk Technician
$50k-61k (estimate)
Full Time | IT Outsourcing & Consulting 3 Months Ago
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Reynolds and Reynolds is Hiring an Entry Level Help Desk Technician Near Kettering, OH

Position description:
The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.
Training:
Mentoring with an experienced Frontline consultant that includes active listening and hands on training. Formal classroom instructional training in various Hardware solutions.
Requirements:
  • Associate degree or equivalent in related field
  • Strong customer service skills
  • Analytical thinker
  • Troubleshooting and problem solving skills
  • Oral and written communication skills
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$50k-61k (estimate)

POST DATE

02/17/2023

EXPIRATION DATE

04/30/2024

WEBSITE

reyrey.com

HEADQUARTERS

KETTERING, OH

SIZE

3,000 - 7,500

FOUNDED

1866

TYPE

Private

CEO

TOMMY BARRAS

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About Reynolds and Reynolds

Reynolds And Reynolds develops a SaaS-based platform that offers CRM, accounting and document management solutions for the automotive retail industry.

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