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The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all levels of the organization. You will serve as single point of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues.
Requirements:Mentoring with an experienced Frontline consultant that includes active listening and hands on training. Formal classroom instructional training in various Hardware solutions.
Benefits:Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Full Time
IT Outsourcing & Consulting
$50k-61k (estimate)
04/08/2023
05/23/2024
reyrey.com
KETTERING, OH
3,000 - 7,500
1866
Private
TOMMY BARRAS
$500M - $1B
IT Outsourcing & Consulting
Reynolds And Reynolds develops a SaaS-based platform that offers CRM, accounting and document management solutions for the automotive retail industry.
The job skills required for Entry Level Help Desk Technician include Troubleshooting, Help Desk, Customer Service, Problem Solving, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Entry Level Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Entry Level Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Entry Level Help Desk Technician positions, which can be used as a reference in future career path planning. As an Entry Level Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Entry Level Help Desk Technician. You can explore the career advancement for an Entry Level Help Desk Technician below and select your interested title to get hiring information.