POSITION TITLE: Senior Field Service Technician

JOB CODE NUMBER: 173029

JOB FAMILY: Customer Support

GRADE: 9

FLSA STATUS: Non-Exempt

REPORTS TO: Field Service Group Leader or Field Service Manager

DEPARTMENT: Field Service

This position provides responsive, customer service driven electrical and automation support to customers, which includes troubleshooting, remediation, implementation, commissioning, and testing of electrical and automation components and systems. As the Senior Field Service Technician, you will provide maintenance and commissioning services including calibrations, I/O checkout, functional testing, troubleshooting and preventative maintenance. 

· Understand field instrumentation for troubleshooting, loop checkout, calibration and support the functional checkout of a control system.

· Understand and work with simple field metering devices and calibration equipment.

· Understand and troubleshoot instrumentation and the control portion of P&ID drawings for control systems.

· Understand and troubleshoot PLC-based electrical control systems including input/output signals.

· Understand and redline control panel drawings and P&ID drawings.

· Understand and troubleshoot PLC control logic.

· Understand and troubleshoot SCADA/HMI code.

· Understand, program and troubleshoot variable frequency drives (VFDs).

· Understand the dangers and safely perform service work in electrical areas which may have voltage sources including but not limited to 24 VDC, 120 VAC, 208 VAC, 240 VAC, 480 VAC, 600 VAC, 4160 VAC.

· Test, calibrate and configure electrical control equipment, instrumentation, components and systems.

· Review applications of controls, instrumentation and systems for proper operation and intended purpose.

· Review electrical connections within control panels, instrumentation, and motor control centers to ensure proper application of each component.

· Commission new or perform after-startup service for former/current customers who call Revere for help on existing or potential problems.

· Install replacement equipment for customers who are upgrading or replacing defective units.

· Installation of electrical infrastructure materials including conduit, wire and instrument support stands.

· Installation of control panels and instrumentation devices.

· Understand the related plant process and associated control system components and requirements.

· Mentoring and training of field service personnel and employees from other departments or areas of the Company.

· Perform other job-related duties as assigned.

· Ten (10) to fifteen (15) years of related work experience in field service.

· Basic computer software skills using Microsoft Office Suite, E-Mail, Internet.

· Completion of OSHA safety training/certification.

· Basic math and computer skills.

· Self-motivated and a proven ability to take charge of a task and complete it with minimal supervision.

· Knowledge and experience with specialized tools, test and calibration equipment.

· Associate degree in Applied Science with a major in Electronics Engineering Technology or equivalent preferred.

· Excellent verbal and written communication skills including the ability to interact with customers, vendors, company employees and subcontractors.

· Have and maintain a valid driver’s license and ability to qualify for company insurance coverage. 

· Customer Focus

· Fostering Communication

· Initiative

· Planning and Organizing

· Problem Solving

· Product and Technical Knowledge 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Working safely is a condition of employment.

· The work assignments require travel that may include airline travel or driving long distances.

· The work assignments may require standing for long periods of time and walking for long distances and on uneven surfaces at plant sites.

· The work assignments may require climbing ladders and/or steps up to 100 feet.

· The noise level in the work environment is generally quiet to moderate. Various work areas may have a high noise level due to machinery or electrical control equipment. Hearing protection must be worn in high noise environments.

· The work environment may include exterior work in extreme heat, cold or inclement weather conditions; interior work areas with a high level of noise; plant facilities involving general construction activities and exposure to various process areas.

· The task assignments may require work in confined spaces which requires the ability to complete applicable training and certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Working safely and promoting a safe working environment is a condition of employment.

· Reading, interpreting and understanding contract specifications and drawings.

· Reading and understanding manufacturer literature including data specifications and user manuals for field instrumentation, control panel hardware components and network cabling infrastructure.

· Speaking and comprehending verbal communications.

· Travel that may include airline travel, driving long distances and overnight stays.

· Standing for long periods of time and walking for long distances and on uneven surfaces at plant or job sites.

· The employee must be able to lift and/or move fifty (50) pounds.

· Specific vision abilities required by this job include close vision and the ability to adjust focus.

· Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust.

· Ability to work effectively and efficiently in high stress and conflict situations.

· Ability to simultaneously address multiple complex problems.

· Ability to perform under stress and/or in emergencies.

· Ability to perform in situations requiring speed, deadlines, or productivity quotas.

· Travel to customer sites is required. 

This is a full-time position with general business hours on Monday through Friday, 8:00 a.m. to 5:00 p.m. However, longer hours, evenings and weekend work may be required. Work hours must be flexible due to jobsite requirements and customer support needs.