Location: Remote 

FSLA Status: Exempt 

Reports to: Deputy Program Manager 

EEO Category: First/Mid-Level Managers

Job Summary:

The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.

Supervisory Responsibilities:

• Oversees the daily activities of training associates and consultants.
• Conducts performance evaluations that are timely and constructive.

Duties/Responsibilities:

• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
• Ensures that training materials and programs are current, accurate, and effective.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Identifies problems and opportunities such as operational changes or industry developments that training could improve.
• Conducts or facilitates required and recommended training sessions.
• Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
• Ensures that training milestones and goals are met while adhering to approved training budget.
• Prepares and implements training budget.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills with strong graphic design ability.
• Thorough understanding of training processes.
• Ability to moderate large groups.
• Extremely organized and detail-oriented.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

Required

• Bachelors degree in Communications or related experience required.
• At least two years of experience in training with one year of supervisory experience required.

• U.S. Citizenship
• Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• 3 years’ experience in a contact center customer service environment

Preferred

• Knowledge of medical terminology
• TRICARE experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.