I. POSITION SUMMARY:

The Clinical Manager is responsible for the direct supervision of the Greenville, Clemson, Anderson and Greenwood clinical staff. They monitor daily clinic flow, which includes accessing training opportunities for technicians, ensuring doctor teams are staffed appropriately throughout the day, and in collaboration with Clinical Director and other Clinical Manager, implementing processes to improve productivity and efficiency. The Clinical Manager oversees internal medical compliance through auditing and quality assurance (QA). The Clinical Manager will, at times assist providers of practice with examination, testing, treatment and administrative duties.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• • Responsible for training and evaluating clinical staff to improve skills and knowledge.
  • Fosters a team environment, encourages and exemplifies professionalism, and excellence in customer service.
  • Responsible for providing continuous communication and feedback to the staff to inspire cohesive and challenging work.
  • Assist in the recruitment, hiring, coaching and discipline of clinical staff.

• Serves as the "go-to" person in the event of a patient or physician complaint. Handles the situation or requests assistance from the Clinical Director or Administrator if the situation escalates.
• Responsible for improving the practice's efficiency and productivity by working closely with Clinical Director, members of management team, Doctors, and Administrator to ensure consistency in procedures and practices along with providing input for resolving operational issues in a timely manner.
• Coordinates technician schedules to ensure there is adequate clinical staff for providers to handle patient load while adhering to the office policy of scheduling leave and PTO.
• Understands the workflow of the clinic in each designated department and can work in the capacity of a role when staffing shortages occur.
• Collaborates with Clinical Director and other Clinical Manager to organize and conduct quarterly meetings for clinical staff.
• Remains up to date on medical coding, creates policies and protocols to address changes and disseminates new information to physicians and staff.
• Creates, updates and communicates clinical policies and procedures and ensures staff adhere to policies.
• Coordinates staff Continuing Education (CEU's) leading to higher levels of certification and growth both professionally and clinically.
• Responsible for monitoring and correcting unnecessary overtime and works with Clinical Director and other Clinical Manager to control overtime usage
• Organizes clinical rotations for community colleges or schools that have or are developing programs to train ophthalmic students.
• Ensures compliance with all state and federal regulations related to clinical operations, including OSHA and HIPAA.
• Serves as liaison between the practice and community health organizations.
• Completes employee performance reviews on time.
• Initiates and/or participates in special projects as may be needed.
• Trouble shoots malfunctioning equipment issues and communicates with Clinical Director when needed
• Oversees drug inventory for Greenville office and ordering of clinical supplies for Greenville, Greenwood, Clemson and Anderson offices.

III. POSITION REQUIREMENTS:

Qualifications:

1. JCAHPO Certification at the COA level preferred, COT preferred
2. At least 3 years of supervisory experience preferred
3. Previous experience with Nextech EHR preferred
4. Strong organizational, communication and inter-personal skills
5. Manage multiple projects/changing priorities
6. Time management skills