Overview

Sales Representative

Every Sticker Has a Story. StickerGiant is an eCommerce business that provides custom stickers and labels to enable our customers to tell their story. Our mission is to offer the fastest delivery, excellent customer service, and the highest quality product within the industry. We are guided by our values: Customer Focus, Growth Mindset, Trust, and Accountability. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently which allows our employees to see, experience, and take ownership of our shared success together.

StickerGiant is seeking a Sales Representative to join our team! This individual will be tasked with identifying, qualifying and converting prospects into new business, qualify inbound marketing leads, and develop plans to elevate underperforming existing accounts.

We’re committed to building a customer-oriented team that delivers seamless experiences through thoughtful interactions and a customer first culture. We are deeply committed to building a diverse and inclusive workforce. Sound right up your alley? Keep reading!

RESPONSIBILITIES:

• Identify, qualify, and develop new business opportunities through strategic prospecting. 
• First point of contact for incoming Marketing and Business Development Leads. Qualify and either manage or recommend for assignment inbound opportunities to the appropriate account manager
• Update and maintain sales activity, as well as customer and prospect information within designated CRM. 
• Probe and identify opportunities and challenges through effective questioning and active listening; develops a relationship with clients.
• Establish high-level relationships within client-base and gain a clear understanding of customers’ business requirements.
• Evaluate, understand, and develop strategies for elevating underperforming accounts. 
• Ensure that the transfer of information is performed accurately and expeditiously. 
• Build and maintain excellent customer relationships, updating customers information on new products, services, and capabilities. 
• Curate focused Marketing campaigns to qualified prospects, using StickerGiant Marketing resources and support tools. 
• Leverage StickerGiant resources, investigate and resolve customer complaints. 
• Provide regular reporting to Management on customer and industry trends, challenges, etc… 
• Learn and train on StickerGiant’s internal processes and systems, as well as acquire the technical knowledge needed for the position.
• Forecast and meet annual sales targets. 
• Other business asks as required.

KNOWLEDGE, SKILLS AND ABILITY

• Bachelor's degree or equivalent relevant work experience in sales or customer-facing roles preferred.
• Ability to analyze data to anticipate or quickly identify problems and work cross-functionally to deliver solutions. 
• Strong technology skills a must, with experience in CRM and Marketing Automation tools preferred.
• Excellent communication skills with ability to adjust communication style based on audience.
• Ability to respond quickly to customer needs, changing demands, processes, and evolving business needs.
• Valid driver’s license and access to vehicle.
• Understanding of the print process, pressure-sensitive and adhesives strongly preferred.
• Industry experience in Label Print or strongly preferred.

POSITION SCHEDULE DETAILS

• Full time (40 hours/week)
• Monday-Friday (typically 8 hours/day)
• This position will be a hybrid position, requiring minimum 3 days in office/week

BENEFITS & PERKS

• Core Benefits:
• Flexible PTO
• Excellent Health, dental, vision offered at reduced rates. Options for PPO or High Deductible for health coverage.
• High-deductible health plan enrollees will receive an annual company contribution towards your HSA
• Life insurance and short-term disability insurance covered at 100%
• Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance 
• Employee Assistance Program
• Paid Leave: Paid parental leave for employees who qualify for FMLA
• 401(k): StickerGiant contributes 5% as follows: a guaranteed 3% contribution additional match up to 2% of your contribution

We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the Director of People Culture.