305 Customer Service Specialist Jobs in Charlotte, NC
Resident Research, LLC is Hiring a Customer Service Specialist Near Charlotte, NC
Company Description
Resident Research is an industry leading provider of Resident Screening Services to the Property Management Industry, NATIONWIDE! Our easy online system provides property manager's with credit, criminal, eviction records & much more within just a matter of minutes - helping them make a more informed decision on applicants more quickly.
Job Description
Job Description
- Work with applicants via phone and email to obtain information needed to complete online application processing
- Maintain and update files as information is received via fax or email
- Aid verification specialists by notifying them when files are updated
- Answering client’s support, billing, and sales related questions
- Respond to the regular and routine customer inquiries regarding products and services of the organization
- Monitor and clear screening report details while verifying accuracy
- Provide support to co-workers, upper management & sales teams as needed
- Perform routine billing related tasks, i.e. process checks and credit cards as needed
- Invoicing fold, insert envelopes, seal, and stamp as needed
Qualifications
Qualifications
- Work with others to achieve a common goal
- Have the ability to work independently and efficiently to meet deadlines
- Demonstrate the ability to promptly answer client related emails and phone calls
- Show a self-motivated, detail-oriented and organized work ethic
- Creative thinking abilities are encouraged - Be able to handle customer feedback and inquiries
- Strong computer aptitude, to include Google sites and research, MS Office (Outlook, Word and Excel) and Adobe Acrobat.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
- Typing proficiency: 40-60 wpm
- Property Management Industry experience is a plus, but is not required.
Additional Information
Additional information
Training for this position will last approximately 2 weeks (part-time hours), and will then increase to a full-time position.
Interested applicants must be available to train between 9am-4pm (Monday-Friday) for 4-6 hours a day. Full time hours will be between 8am-8pm (Monday-Friday), and some Saturdays are required.
Casual dress code and a great work environment!
Job Type: Full-time
Salary: From $17.00 per hour
Job Summary
Full Time
$45k-56k (estimate)
05/22/2023
05/14/2024
residentresearch.com
Charlotte, NC
50 - 100
Related Companies
The job skills required for Customer Service Specialist include Products and Services, Billing, Presentation, Credit Card, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
Similar Jobs
Popular Articles
