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Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
JOB RESPONSIBILITIES:
In Hunt Valley, 1.5 miles from Oregon Ridge Park, this hotel features modern guest rooms with a living area and a full kitchen. Hotel amenities include an indoor pool and a hot tub.
A stovetop and dishwasher are available in each spacious kitchen. The air-conditioned rooms at Residence Inn Baltimore Hunt Valley provide cable TV and an iPod docking station.
Residence Inn Baltimore Hunt Valleys fitness center has free weights and cardio equipment. Free Wi-Fi access is provided throughout the hotel.
Baltimore-Washington Airport is a 35-minute drive away. Residence Inn Baltimore Hunt Valley features free public parking.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Full Time
$33k-46k (estimate)
05/01/2024
05/20/2024
The following is the career advancement route for Front Desk Lead positions, which can be used as a reference in future career path planning. As a Front Desk Lead, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Lead. You can explore the career advancement for a Front Desk Lead below and select your interested title to get hiring information.