The ideal Hotel Front Desk Agent accommodates guests of hotel, handles front office duties and has a high level of customer service skills. Follows through on guest issues in a pleasant and organized fashion ensuring successful resolution and exceeding of customer expectations. Takes all necessary steps to ensure a positive and pleasant experience for all guests. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Previous experience with Marriott brand will be prefer.

We offer competitive wages, as well as a great opportunity to develop into management-level positions!

• Greets, registers and assigns rooms to guests. Handles credit cards, initial parking information and an overview of guest services. Issues room keys and location instructions to guests
• Serves as the primary liaison to guests. Handles stressful situations, makes mature and knowledgeable decisions. Handles all guest complaint or problems to exceed the guests expectations
• Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied
• Consistently maintains positive demeanor
• Handles incoming guest reservations via phone. Takes reservation accurately and enters into system
• Handles guest check-in and check-out in an accurate and efficient manner
• Handles arriving reservations determining and assigning special requests when necessary and acknowledging top tier customers
• Answers inquiries pertaining to all hotel services, registration of guests and shopping, dining entertainment and travel directions within the local market.
• Handle all guest service requests
• Serves as hotel phone operator and directs calls to appropriate department. Receives, transmits and racks telephone messages
• Computes bill, collects payment and makes change for guests
• Ability to focus on the guest, ensuring complete satisfaction with each interaction
• Manages and controls assigned cash bank and balances shift within established procedures
• Keeps all work areas neat, clean, organized and free of hazards
• Projects and assignments are completed thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and is open to change
• Perform other functions as required and directed.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

Ability to Commute:

• Fargo, ND 58104 (Required)

Work Location: In person