Job Overview:
We are seeking a Guest Service Agent to join our team in providing exceptional service to our hotel guests. The ideal candidate will have a passion for hospitality and ensuring guest satisfaction.

Duties:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-in and check-out processes
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations and cancellations accurately
- Operate the hotel phone system and direct calls to the appropriate department
- Conduct night audit procedures as needed
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in hospitality, guest services, or hotel management is preferred
- Strong communication and customer service skills
- Ability to work effectively in a fast-paced environment
- Proficiency in using front desk software and phone systems
- Bilingual proficiency is a plus
- Excellent problem-solving abilities and attention to detail

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Coralville, IA 52241: Relocate before starting work (Required)

Work Location: In person