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Position Summary
The Call Center Supervisor is responsible for the performance of a team of call center representatives including all aspects of the representative’s productivity, call quality and adherence to RESA policies. The Supervisor’s primary focus will be on improving the performance of representatives on his or her team through monitoring and reporting to identify areas of opportunity, coaching and training to improve customer service, sales skills and product knowledge. Following the leadership of the Ops Manager and SVP, this role will focus on fostering and maintaining a customer-centric culture at RESA and will work on building a sense of pride and strong morale within his or her team.
Job Responsibilities
Experience and Qualifications:
Who we are!
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.
Our Vision
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
We do it right
unreasonable risk to yourself or the Company.
We are customer driven
etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
We focus on growth
We solve problems
We get it done
We build strong relationships
connectedness of a family. We collaborate with each other and our customers.
customers and vendors.
Additional Information
Travel: Up to 5%
Physical Demands: Lifting a minimum of 50lbs on a daily. Position requires standing and computer use.
RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or ve
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
Durable Manufacturing
$72k-96k (estimate)
02/10/2024
06/03/2024
resapower.com
HOUSTON, TX
200 - 500
2012
MONTE ROACH
$50M - $200M
Durable Manufacturing
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, KPI, Written Communication, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.