Position Summary

The primary responsibility of the IT Operations Lead is to oversee and manage RESA Power IT infrastructure operations. This role requires a hands-on approach to networking and infrastructure support, as well as strong leadership skills to supervise our Help Desk team and System Administrator group. This role will also be responsible for efficiently managing acquisition infrastructure integrations and overseeing IT purchasing and review processes. This position will report to the CIO.

Responsibilities

• Leadership and Supervision: Supervise a team of IT infrastructure professionals, including the Help Desk team and System Administrators. Provide mentorship, guidance, and performance evaluations to ensure a high-functioning IT department.
• Networking and Infrastructure Support: Offer hands-on expertise in networking and infrastructure, ensuring robust and reliable IT services for both in-house and field service employees. Address complex networking issues, implement upgrades, and maintain system stability.
• Acquisition Integration Management: Oversee the IT infrastructure aspects of company acquisitions. Coordinate with internal and external teams to ensure timely and smooth integration of systems and operations, minimizing disruption to ongoing business activities.
• IT Purchasing and Review: Manage IT purchasing process for infrastructure needs, including vendor negotiations, procurement, and budget management. Regularly review and assess IT equipment and software needs, ensuring the company stays at the forefront of technological advancements.
• External Infrastructure Support Partner Management: Strategically manage relationships with external infrastructure support partners. Ensure these partnerships are leveraged to maximize efficiency, service quality, and cost-effectiveness in IT operations.
• Project Management: Lead IT-related projects from conception to completion. Set goals, milestones, and deadlines, ensuring projects are delivered on time and within budget.
• Technical Support and Maintenance: Ensure the ongoing maintenance of IT systems, including regular updates and security patches. Provide level 3 support for complex technical issues escalated from the Help Desk team.
• Collaboration and Communication: Work closely with other departments to understand their IT needs and provide effective solutions. Maintain clear and regular communication with senior management about IT operations and strategies.

· Other duties as assigned.

Required Skills and Qualifications

• Bachelor’s degree in related field or equivalent experience and a minimum of 5 years of experience in IT operations, with a focus on networking and infrastructure support.
• Demonstrated ability to deliver results while working in a fast-paced, change-driven environment with the ability to meet deadlines.
• Excellent business partnering and interpersonal skills. Able to establish rapport with individuals from diverse backgrounds and experience.
• Excellent verbal and written communication skills. Able to tailor communication style with all levels in the organization.
• Action oriented with the ability to prioritize and perform multiple tasks simultaneously; this includes project scheduling.
• Proven leadership skills. Able to communicate, direct, and motivate a team.
• Experience in IT purchasing, vendor management, and budgeting.
• Excellent problem-solving abilities and a hands-on approach to technical challenges.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer-driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills in-volved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: Up to 15%

Physical Demands: Lifting a minimum of 20 lbs. daily. Position requires standing and using computer and/or phone for extended periods of time.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.