Tech Support Customer Service Representative
Remote/Work From Home
Contract
We’re looking for a Tech Support Customer Service Representative to:
Answer inbound calls from our internal clients at the branches.
Educate clients on account services and capabilities
Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
Have strong organizational skills, attention to detail, and excellent follow-up skills
Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Your expertise:
Detail oriented (nothing gets past you)
Proficient in Microsoft Office Suite
4 year degree in related field
Citrix, Good for enterprise, or Active Directory is a plus
Windows 7 navigation skills
Basic understanding of computer networking
Monitor, speaker, mice and keyboard troubleshooting, etc.
Know how to use remote access tools to assist clients
Outlook and Microsoft office troubleshooting skills
Sweta N
Sr. Technical Recruiter
Reqroute Inc,
Email: Sweta@reqroute.com
Phone: 408-600-2007 Extn: 1015