11 Call Center Manager Jobs in Bentonville, AR
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ReqRoute,Inc is Hiring a Call Center Manager Near Bentonville, AR
Function- Operations
Location- Bentonville AR (onsite)
Contract
Brief Description
• Experience in managing a banking contact center
• Customer Service background
• Responsible for Service levels, Quality and other KPIs of the assigned team
• First level support for general inquiries and customer support, including: Inbound voice , Complaints and escalation handing
• Recognize individual customer service needs and resolve any partner concern enquiry
• Coaching & Mentoring team to provide resolutions at the first point of contact, avoiding customers having to call again, or have the call transferred
• Ability to handle complaints and customer concerns where appropriate
• Excellent customer service, negotiation and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
• Keen to progress to other levels and will consistently self-assess your own & teams' performance against agreed targets by working closely with your Operations leads
• Work effectively with a team, recognizing how teams can deliver great results
• Develop SOP’s, provide trainings and support testing during new project initiation
Responsibilities include
• Responsible to lead 15 contact center/ BO advisors. Lead customers through a variety of channels including telephone (both inbound and outbound), email and written correspondence
• Expected to acquire detailed knowledge of product ranges and excellent service to enable them to provide service excellence
• Ensure your team offers an excellent level of customer service, pro-actively serve customers across their product portfolio
• Coach & mentor agents to follow clear instructions and guidelines to resolve customer enquiries.
• Liaison with training team to enable your team to build rapport and determine appropriate solutions for the customer.
• Collaborate with colleagues across multiple departments in order to provide a high-quality service to customers
Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: sudhanshu@reqroute.com
Job Summary
Full Time
Business Services
08/24/2022
11/16/2022
reqroute.com
SAN JOSE, CA
50 - 100
2008
YASH DAVE
<$5M
Business Services
Related Companies
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.
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