Description
Rentwell is seeking a dynamic Senior Property Manager in Pittsburgh, PA, who is dedicated to delivering exceptional service to clients. If you align with the following values, you have the potential to thrive with us. However, if this commitment level does not resonate with you, we may not be the right fit.
Key Principles:
- Embrace accountability by taking ownership and solving challenges
- Contribute proactively to solutions
- Demonstrate care and empathy towards others
- Take immediate action
- Continuously seek ways to improve and excel
- Display personal responsibility and pride in your work
- Strive for excellence and reject mediocrity
- Show genuine concern for others' well-being
Ideal candidates will have a background in Real Estate management, focusing on delivering outstanding experiences to customers. They will leverage their expertise to ensure clients receive exceptional service, mirroring the standards set by top-tier companies like Zappos and Amazon. The successful candidate will be deeply committed to team development and leadership growth within the organization. Rentwell clients can expect premium services synonymous with industry leaders, characterized by cutting-edge systems and unparalleled service standards.
Compensation:

• Salary Range: $70,000 - $80,000
• Opportunity for internal growth
• Profit Sharing Potential
• Real Estate Distributions
• Real Estate Investment Opportunities
• Opportunity to make your mark on growing an enterprise
• Benefits - health insurance, dental, vision, retirement
• Paid Time Off

Responsibilities
Single point of contact for a designated portfolio
•The Property Manager will oversee the entire operation of the portfolio including but not limited to the financial aspects, property showings, move-ins, notices to vacate, move-outs, unit turns, daily management, and inspections. Accountable to metrics and goals as outlined.
Financials
•Pay vendor invoices and ensure owners have the funds and that vendors have photos uploaded
•Understand and oversee the performance of 3 Financial statements - Cash Flow, Balance Sheet and Income Statement
•Owner Onboarding: Manage the initial onboarding of new client's portfolio(s)
Leasing
•Lease Renewals: work with residents and owners to negotiate renewal terms
•Rental License Renewals: Manage license renewals on time and within budgeted performance measures
Management
•Effectively manage the Landlord/Tenant Process
•Rent Collection / Delinquency Monitoring - Effectively manage tenant relationships for collection of rent and monitor/manage delinquency rates and efficiency
•Run, monitor, analyze, and share all monthly reports
•Personally manage all resident relations, including effective conflict resolution to a positive outcome
•On-Call Rotation
Administration
•Responsible for meeting all monthly lead measures
•Update and maintain client and resident data in the software
•Respond to all requests (phone and email) within 24-hours
GM in training
•Backup to GM, run meetings, etc if on vacation
Point of Escalation House Expert on all things residential property management
•First line of defense for Property Management related questions/issues
•Handle all tenant complaints/escalation issues
•Handle owner escalation issues and questions related to owners that the PMs need help with
•Respond to PM questions... How do I? What should I do?
Qualifications
•3 years of leadership experience in Residential Property Management
•Experience with Appfolio a plus
•Demonstrated leadership and team development skills
•Has to have managed a team with at least 3 team members
•Ability to acquire a Pennsylvania Real Estate license within the first year of employment
•Strong financial acumen, proficient in budgeting, financial planning, and performance analysis
•Exceptional communication and interpersonal skills, capable of building relationships with tenants, owners, and community members
•Availability to handle emergency situations outside of standard working hours as needed