GENERAL DESCRIPTION: Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.

*Essential Functions

* Must be fluent in English and Spanish

Follow all State and Federal collection laws.

• Must have valid drivers license
• Collections representative organizes and carry out all activities in the collection department.
• Meet or exceed company collection guidelines.
• Collections representative perform rental order verification as requested by management.
• Team with store sales staff on initial rental decisions.
• Collections representative receive payments and post amount paid to customer’s account.
• Communicate with customers with past due accounts via telephone or written communication.
• Visit past due customers in-home as necessary to collect payment or recover merchandise.
• Follow company’s plan for record keeping on all correspondence with customers and status of collection efforts.
• Establish and maintain relationships with area lien-holders and law enforcement agencies.
• Collections representative negotiates return of store merchandise with lien-holders.
• Perform skip traces as required.
• Advise management on merchandise recovery and prosecution decisions.
• Prepare, request and track prosecution against customers and lien-holders.
• Maintain vehicle mileage logs.
• Collections representative protect company assets and maintain company confidentiality.
• Maintain the highest level of compliance with all company policies, and procedures.
• Collections representative ability to work with minimum supervision.
• Collections representative ability to work Saturdays and split days off until 7 p.m. or later.

Founded in 1996, Rent A Wheel/Rent A Tire started with one store in California. Since its modest beginning, the company has become the Largest rent-to-own custom wheel and tire retailer in the nation with over 136 locations across 17 states. The company is also the 7th largest independently owned tire dealer in the country.

Here at Rent A Wheel/ Rent-A-Tire, we treat our employees like celebrities. Not because they are famous, but because they play such an integral role in accomplishing our goal of being the biggest, most profitable retailer of aftermarket wheels and tires. If you’re an enthusiastic natural born sales leader looking for a rewarding career, we encourage you to apply for our Sales Representative position.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance for candidates applying for LA City stores

Job Type: Full-time

Pay: $17.00 - $17.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Office

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)
• Collection management: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Riverside, CA 92503: Relocate before starting work (Required)

Work Location: In person