JOB SUMMARY : Responsible for assisting Guests with all aspects of hotel billing, billing requests, and general information, and running all required reports.

Also answer front desk incoming, administrative calls and Guests lines.

EXAMPLES OF DUTIES / ESSENTIAL FUNCTIONS : (Includes, but is not limited to the

• Runs referral / denial reports, leaves messages at appropriate rooms.
• Answers incoming calls within three rings. Performs callbacks.
• Responsible for Non-Zero reports.
• Applies Guest charges or comps to reservations. Follows up with Hosts to ensure Guest Services.
• Responsible for mail and fax distribution to the department.
• Responsible for the completion of all applicable credit card authorizations.
• Adhere to Payment Card Industry Data Security Standards (PCI Compliance).
• Handles all billing disputes for the Guest, businesses, account t tracking, posting credit cards and credit card refunds.
• Works with Sales and Group Sales to make sure all billing inquiries are handled.
• Performs Front Desk Agent duties as needed or directed.
• Acts as a role model to other Team Members and always presents oneself as a credit to Eldorado Resorts and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.
• Regular, predictable attendance is required.
• Perform other job related duties as may be assigned by management.
• Exemplifies our core values, family style service, our mission and vision.
• Exemplifies our DEI (diversity, equity, inclusion) culture.
• Perform other job related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills with the ability to read, write and communicate verbally in English
• Perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
• Understand and comply with all company and departmental rules, regulations, policies and procedures
• Ability to establish and maintain effective working relationships with staff and Guests.

EDUCATION AND EXPERIENCE :

Education : High school education or equivalent preferred.

Experience : Previous hotel front desk experience or billing experience preferred.

Certificate / License : None required.

TYPICAL WORKING CONDITIONS : Work is performed in an office environment. Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated.

Contact with staff and Guests is necessary.

TYPICAL PHYSICAL / MENTAL DEMANDS : (May be required in order to perform the essential functions of the position). Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps).

Ability to move freely and easily; requires constant sitting and standing; communication via use of telephone; frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system;

reaching up to 24 inches; ability to distinguish letters, numbers and symbols; hand / eye coordination; and normal vision range and absence of color blindness.

GUEST SERVICE (INTERNAL / EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service.

NOTE : This job description in no way states or implies that these are the only duties to be performed by the Team Member occupying this position.

This position will be required to perform any other job-related duties as assigned.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Last updated : 2024-05-24