Description

We are seeking a proactive and detail-oriented individual to join our Operations Department as an Operations Assistant. In this role, you will work closely with Operations Managers to aid and assist in various duties and reports essential to the efficient functioning of our operations. The Operations Assistant will be responsible for facilitating interdepartmental communications, multitasking, and working independently to ensure the smooth operation of our processes.

Main Duties & Responsibilities:

• Verify all installer paperwork is completed and correct prior to the start of training.
• Process timecards for in-house installers & helpers.
• Process invoices for installers.
• Collect, fill out, and process installer receipts, PO’s, and reimbursement forms.
• Get new installers on appropriate applications Field Service Calendar.
• Set up new installers with RbA email accounts and fill out phone allowance forms.
• Obtain Certificate of Insurance for HOA’s.
• Account Verification post-sale - scrubs contracts, updates/corrects all information in appropriate applications. Contacts sales reps for discrepancies; obtains or coordinates the necessary documents HOA’s, permits, HARB, etc. Upload sale documents to appropriate applications and move orders to Tech Measure Needed status.
• Maintain HOA, HARB, and municipality lists for all territories.
• Assist Ops managers with report and information gathering.
• Manage backorder documentation and communication internally, based on the corporate backorder report.
• Manage customer communication update lists with appropriate applications (currently 30,60,90-day backorder communication).

Requirements

• High school diploma or equivalent; Associate or Bachelor's degree in Business Administration or related field preferred.
• Previous experience in administrative or operations support role preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize tasks, and work independently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to adapt to changing priorities and deadlines.
• Experience in construction or dealing with HOA's is a plus

Compensation: 

$18/hr plus quarterly bonus