Major Responsiblities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly
  environment which includes greeting and acknowledging every Guest, maintaining outstanding
  standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
  guests at all times, take pride in representing AURO Hotels professionally with our guests and
  assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe
  environment for associates and guests at all times. In the event of an accident or emergency,
  gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a
  positive working environment.

Essential Job Functions

• Ensure guest satisfaction through meeting room cleanliness and attention to guests’ needs.
• Ensure that a high level of sanitation and cleanliness is maintained before, during and after each
  shift.
• Be able to read a Banquet Event Order and know how to complete setup. Expected to assist in
  banquet functions when needed as a lead server/co‐captain.
• Set tables in assigned area correctly and uniformly using clean, pressed linen (without rips,
  stains or tears), clean silverware, clean china with no chips of cracks and clean glassware.
  Properly clean and fill table condiments (salt, pepper, sugar, breadbaskets, etc.).
• Know the menu for each function and be able to explain the major ingredients and preparation
  methods for each item served.
• Keep station neat and clean during service. Constantly patrol assigned station, exchanging
  ashtrays, refilling water and coffee, removing service items and condiments per established
  policies and procedures. Check on the guests.
• Assist the lead server/captain in breaking down tables, buffet or other special food service
  tables and equipment.
• Setup; serve and/or breakdown coffee breaks, receptions and other functions as assigned,
  following standard procedures and policies.
• Complete any assigned side work; such as refilling condiments, sorting linen, hanging/storing
  drapes, cleaning/storing serving equipment, etc.
• Assist managers and lead servers/captains in setting up the functions and enforce all policies
  and procedures. Extend courtesy and goodwill to everyone at all times.
  Other Duties and Responsibilities
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
  established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co‐workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic
  beverages to minors and intoxicated guests to ensure all laws are being followed.
• Nothing in this job description restricts management’s right to assign or reassign duties, work
  hours and/or responsibilities for this job at any time.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

Experience/Education
High school diploma or general education degree or equivalent combination of education and
experience required.

Certificates & Licenses
Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their
job); Others required by Brand Standard and/or State Law.

Computer Skills
As required by Brand Standard and Company standards

Language Ability
Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability
Able to perform basic math problems.

Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem
solving.

Work Environment
The work environment characteristics described here are representative of those an associate
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Work for this position is
usually performed in a climate‐controlled environment. However, the associate may be required to
work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so
dictate.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The associate is occasionally
required to sit, stoop, kneel, crouch, reach with hands and arms or operate a computer. While
performing the duties of this job the associate is constantly required to use hands and fingers to handle,
organize or lift items. The associate is constantly required to stand, walk, talk and hear. The associate is
frequently required to lift up to 40 pounds. While performing the duties of this job the associate is
constantly required to use their vision to perform an activity such as but not limited to determining the
accuracy, neatness, attention to detail, and thoroughness of the work assigned.
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