Renaissance Baton Rouge Hotel is looking for a full-time Director of Rooms who would report to the General Manager. The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge, Housekeeping, Laundry, Security, Communications, and Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

Education & Experience:

• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.

• Previous management experience required.

• Must be proficient in MS Office

Some of the essential functions of the position include:

• Must have the ability to exert medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times and must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Respond to all guests requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Monitor oversold dates to ensure the maximization of rooms revenue.
• Tour rooms operating departments daily, greeting employees and soliciting feedback.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Develop employee morale and ensure training of Rooms Division personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Maximum room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
• Complete the monthly reforecast.
• Assist in preparation of revenue and occupancy forecasting.
• Monitor and support the corporate Guest Recognition Program.
• Coordinate major projects such as renovations, capital expenditures, equipment change-over, etc.
• Conduct weekly Rooms Division meeting, including a monthly financial review.

Why join our team?

In addition to excellent working conditions and competitive pay, Renaissance Baton Rouge Hotel offers a complete range of benefits to eligible team members.

• Medical, dental and vision benefits.
• Life Insurance.
• Short-term and Long-term disability.
• Team Member Assistance Plan.
• Discounted Rooms Programs.
• Paid Holidays.
• Paid Vacation & Sick Time.
• 401(k) Retirement Savings Plan.

Discover the Difference at Renaissance Baton Rouge Hotel

We seamlessly blend Southern hospitality, upscale décor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat-panel TV and mini-refrigerator to store their favorite snacks. The hotel offers room service and an on-site restaurant for an upscale dining experience.

EOE/AA/M/F/D/V

The Renaissance Baton Rouge Hotel does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.

*This employer participates in E-Verify*

Job Type: Full-time

Pay: $65,000.00 - $72,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Were you referred by a current ambassador (employee)?

Education:

• Associate (Preferred)

Experience:

• Hospitality: 6 years (Preferred)
• Hotel Operations Management: 4 years (Preferred)

Work Location: In person