We are looking for a Logistics Customer Service Representative Lead for our client in the Baytown area. As a Customer Service Representative (CSR) you will work closely with multiple internal and external parties to ensure timely execution of customer requests. Strong communication and customer service excellence are key skills required for this position.Responsibilities:Responsible for processing orders for assigned customerProvide accurate and timely communication to customersDaily follow up on open ordersMonitor delays, interruptions and rush orders and adjust accordingly to meet deadlinesFollow up on export and packaging planning schedule to ensure customer products are processed within the lead time requestedProblem solving of ad hoc internal and external issuesImproving efficiency of processes from a quality, cost and timing perspectiveParticipating to prepare KPI's and stock analysisKeep close and transparent communication with all teams on daily basisActive participation in weekly internal and external meetingsParticipate in any training requiredWhat we need from you:Logistic Customer Service experience (2 years minimum)Excel knowledgeProactiveSAP knowledge and EDI; Electronic Data InterchangeTeam office leadership experience required#J-18808-Ljbffr

by Jobble