GENERAL OVERVIEW:

At Remedy Place, the Member Relationship Manager is a pillar at each location. You lead the sales of all new memberships as well as the onboarding of all new members to the services provided at Remedy Place. Additionally you guide and support each guest through their personal experience within the club. You are a collaborative team player who has an in-depth understanding of each aspect of the club, driving seamless communication across all departments to ultimately curate unforgettable and educational wellness experiences for our guests and members.

ESSENTIAL FUNCTIONS:

• Responsible for surpassing sales targets, renewals, and auxiliary service objectives by strategically planning each month, utilizing in-club (and out of club) lead generation, and acquiring member referrals during events.
• Serve as the foremost leader on Remedy education and science, enabling you to make informed recommendations on club services to potential and current members
• Provide member stress assessments, prescribe remedies, and treatment plans
• Facilitate and accompany members throughout their in-club experiences, including tours, treatments, ensuring their safety and upholding the core principles of the Remedy ethos
• Be the bridge of communication between the members and the floor team, managers and practitioners
• Support the club in the planning, scheduling, and execution of member community wellness events in partnership with Events department
• Providing safe, supportive spaces to explore members’ goals and intentions
• Take charge and establish yourself as a role model for all Guest Experience Protocols
• Take on additional tasks as needed to drive revenue/growth, achieve club targets, and support the team at large
• Assist in scheduling guest services
• Managing relationships with members, delivering exemplary anticipatory service to their needs
• Conducting member satisfaction interviews
• Identifying and communicating member needs.
• Ensuring member satisfaction.
• Resolving member's issues and concerns.

• Developing and implementing marketing strategies to grow the Membership base.

QUALIFICATIONS:

• Proven ability to marry exemplary customer service, high-hospitality standards and the ability to be authentic, empathetic and wellness driven

• Previous experience in membership sales and member relations at a high-end hospitality, wellness, or lifestyle establishment
• Experience working in CRMs, Microsoft Office
• Bachelor’s Degree required
• Excellent communication and interpersonal skills, with the ability to build relationships with guests, team members, and other departments
• Strong organizational and problem-solving abilities, with a keen attention to detail.
• Proven track record of delivering exceptional customer service and creating memorable experiences
• A collaborative team player who can motivate and inspire others

• Flexibility to work varying shifts, including evenings, weekends, and holidays

• This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.