You haven't searched anything yet.
Job Responsibilities and Requirements
The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison to the various administrative office functional departments (contracts, billing, medical underwriting, etc.
including managing the day-to-day administrative functions. Accountable for the day-to-day service experience of his / her assigned book of business.
Administrative
Works with Marketing on preparation of all client-facing collaterals such as training materials, highlight sheets, etc.
Supports Client and Broker reporting requests (eServices, Datamart).
Coordinates RSO staffing resources for onsite enrollment activities, as needed during peak season.
Works closely with Manager of National Accounts on critical projects that work to enhance operating efficiency.
Maintains client contact sheets and is responsible for managing the contact sheet repository.
Client Support
Provides client service, support and advocacy with functional areas as required (i.e., facilitation of support and / or appropriate triage of inquiries and issues including, billing, contracts, etc.).
Conducts routine troubleshooting & supports general functions from implementation through termination of cases.
Facilitates eServices new user access and troubleshoots user issues.
Provides RSL web based training.
Supports brokers on Schedule A and Schedule C requests.
Required Knowledge, Skills, Abilities and / or Related Experience
Bachelor’s Degree strongly preferred.
Minimum of 1-2 years of group insurance preferred.
Experience in a client-facing role.
Group Life and Health License(s) preferred.
Ability to manage multiple priorities and reprioritize as needed.
Strong organizational skills in a deadline driven environment.
Strong analytical and problem solving skills.
Strong written / verbal communication and customer diplomacy skills and the ability to influence all levels of management.
Expertise in using basic Microsoft Office applications, including PowerPoint, Excel and Word
Ability to become proficient on all relevant RSL & Matrix internal applications, including but not limited to PACS, Vue, eServices, Datamart, etc.
Ability to Travel : None
Hiring Range : $23.43 - $29.29 Hourly*The hiring range listed in this posting represents the expected hiring range for work performed in the primary location (Philadelphia, PA).
If this role is eligible for remote work, or will report to a different office than the one listed above, the hiring range may differ.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential.
And we can’t do this without our most important asset you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits :
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation.
We assure you that your opportunity for employment depends solely on your qualifications.
LI-Hybrid #LI-AS1
Last updated : 2024-05-13
Full Time
$53k-68k (estimate)
05/12/2024
05/16/2024
The job skills required for Client service representative include Problem Solving, Billing, Microsoft Office, Troubleshooting, Verbal Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
12/22/2021: Altus, OK
Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
12/28/2021: Anderson, IN
Should have a proven customer support experience or experience as a client service representative.
01/05/2022: Ann Arbor, MI
Learn to resolve problems and prevent client dissatisfaction.
01/07/2022: Bradenton, FL
One year related experience required with customer service preferred.
12/31/2021: La Crosse, WI
Step 3: View the best colleges and universities for Client Service Representative.