Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity.

Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work together!

The Deal Desk Analyst, Revenue Operations will work directly with our US sales teams to support contracts and buying decisions for our customers. You will be responsible for managing contracts and license agreements, and supporting account executives with information on pricing and licensing models and new product purchases. You will use your analytical skills to evaluate customer contract and billing data to identify areas of customer insight. You will work with other teams like legal, finance, customer support, business process and IT to drive efficiency and maturity throughout the deal process. You will report to the EMEA Sales Operations Manager.

This role will be required to work US hours. The shift is approximately between 3pm - 11pm Central European Time.

Your Role in Action

• Identify areas of process improvement and develop recommendations for improvements in workflow and systems 

• Ensure adherence to lead-to-contract processes and policies for our commercial engine, while effectively escalating new use-cases outside of standard terms. 

• Facilitate license and product requests, including communicating accurate pricing and product information to sales AEs and/or customers, handling the contracting request process, and ensuring high-quality experience with both customers and internal teams. 

• Execute on the creation and maintenance of documentation for all deal and contract processes to ensure they are kept evergreen. 

• Act as liaison between the Customer Group and other business units when creating new processes.

• Participate in discovery meetings to review process requirements, test, support and help training plans, if needed, to ensure they are in line with business objectives.

• As a subject matter expert for the Customer Group, identify bottlenecks in the pricing and contracting processes. Use business acumen, bolstered by sound analysis to recommend areas of improvement.

• 3 years experience working in an operational sales role supporting a customer-facing organization
• Skilled in problem solving and change management
• Experience with complex sales organizations, ideally with both channel and direct sales teams
• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details
• Team player and effective communicator with all levels of management and cross-functional organizations.
• Experience with Salesforce and CPQ is preferred

• Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion

• Compensation Relativity is committed to competitive, fair and equitable compensation practices
• This position is eligible for total compensation which includes a competitive base salary, annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between PLN 88 000 and 132 000 gross/year (Employment Contract). The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Unlimited time off

Long-term incentive program

Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.